Reduce missed order with Otter's Auto-Accept solution
Every restaurant professional has been there: it's the lunch rush, you have five delivery drivers waiting for orders, delivery orders keep flowing in, tablets are dinging incessantly.
Your front-of-house staff is talking to a driver while on the phone with a customer while managing your third-party delivery orders. It feels impossible to keep up. And in the midst of the chaos, your team is unable to accept a few orders resulting in decreased revenue and dissatisfied customers.
Keeping up with an influx of delivery orders shouldn't have to be this difficult, and it doesn't.
Read on to learn how Otters auto-accept feature can simplify your delivery operations, increase your fulfillment rate, and benefit the bottom line.
How Otters auto-accept feature can increase efficiency and decrease stress
Otter's Order Manager consolidates all your delivery orders and platforms into a single tablet: immediately decluttering your front-of-house, increasing efficiency and decreasing stress for your team.
Our single tablet solution solves a handful of the tensions in the familiar scenario mentioned above – from simplifying your delivery operations into a single tablet with a single notification sound, to streamlining order timing and the driver handoff process, to increasing customer satisfaction by getting your eaters their food faster.
In addition to decreased clutter and increased efficiency, Otter's Order Manager can also increase your restaurants revenue by decreasing missed orders.
Auto-accept orders when you can, manually accept orders when you must
Every restaurateur knows that there are times when your team has the capacity to accept every delivery order coming in and times when it's just not realistic. Otter's Auto-accept feature gives you complete control over your delivery operations by letting you toggle between manual and automatic order acceptance.
When you're in a crunch, you can switch on manual acceptance with a single click: empowering your team to delay prep times when they know the kitchen won't be able to fulfill every order.
When business is running smoothly, toggle on Otters Auto-accept: a feature that instantly accepts every order, no human interaction required.
Auto-accept increases revenue by decreasing human error, and ensuring every order that comes in to your restaurant will be fulfilled.
Otter's Order Manager can also integrate with your POS system: giving your restaurant the ability to Auto-accept every order and send those orders directly to your kitchen. Having the ability to toggle between manual order acceptance and auto-accept gives your restaurant complete control over delivery operations.
How does Auto-accept impact my bottomline?
Consider this simple data point before using Otter's Auto-accept feature – the average restaurant misses $250 in orders a month.
That's about $9 a day, $62 a week, $250 a month, $3,000 a year. Sure, it's not a massive number, but consider what that $9 in missed orders a day might mean from a customer perspective.
If $9 in missed orders a day equates to one order, or one customer, that could mean that each day, one of your customers isn't getting the order they wanted from your restaurant.
Perhaps they leave a negative review, perhaps you lose their business for good. Missing orders due to human error is too simple a problem to correct. With Otter's Auto-accept, there's no reason you should be losing out on that $3,000 a year. After implementing Otters auto-accept feature, that $250 in missed orders a month drops drastically.
See how Otter's auto-accept feature can benefit your business today!
If you'd like to experience Auto-accept for yourself, request a demo today, and see how Auto-accept can benefit your restaurant's business with a single click.
