In today’s fast-paced and ever-evolving food industry, every minute counts. That’s why more than 275,000 restaurants across the globe trust Otter to organize their operations and reach their business goals. Our industry-leading Restaurant Operating System and client-first mindset is the driving force behind everything we do for our customers. With these tools, we support users spanning from quaint cafes, bars, and food trucks to your favorite family-owned restaurants and top franchise brands.
With constant, unexpected industry challenges, our mission to build top technology keeps growing, ensuring our customers get and stay ahead of new challenges. Our customer feedback-driven innovation lets us build "future-proof" solutions that equip restaurants to adapt and thrive in the always changing food service landscape.
We love hearing our customers’ unique stories and are proud to work alongside them, clearing the path to their success. Read on to see insights from some of our latest customer testimonials and hear their first-hand reviews of Otter’s restaurant software.
LALA’S Argentine Grill, Los Angeles, California
With a legacy spanning over three decades, owner Marcello Sala's journey from dishwasher to restaurateur has made LALA’S the go-to destination for authentic Argentine flavors. Marcello has a true passion for the restaurant industry and with his partners, has grown LALA’S successfully, capturing a loyal customer base. LALA’S has used Otter for five years to manage operations in-house and scale off-premise delivery – all from one tablet.
"I don't know what we'd do without Otter. It has benefited our business operations in multiple ways. It's faster and brings everyone in the restaurant onto the same page. It makes each employee’s job easier, from the kitchen staff to the drivers. It's a very user-friendly system that simplifies the entire process of managing delivery and takeout orders. I strongly recommend Otter to anyone in the restaurant business, because it makes everything more efficient and helps you better serve your customers."
Marcello Sala, Owner
LALA’S
Marco’s Pepper Grill Food Truck, Texas
Making restaurant dreams a reality is no easy feat. Marcus Flakes, owner of Marco’s Pepper Grill, began his journey with a beloved brick & mortar restaurant in 2013. Over the years, Marco pivoted his restaurant to adjust with the changing times. With years of experience and a passion for food, he opened his now-thriving food truck in 2020 and has since expanded into ghost kitchens. Otter has been at the heart of these growing operations, always keeping Marco’s customers coming back for more.
“I know what it’s like not to have Otter, and trust me – it’s a hot mess. You have to go to your phone, three tablets, constant notifications… you can’t run your business like that. I take pride in advising other food truck owners in their business decisions. A lot of what I do is help them see the big picture: investing in software like Otter will end up opening a new, lucrative revenue stream that you wouldn’t have otherwise. Otter is truly designed to make restaurant life easier.”
Marcus Flakes, Founder & CEO
Marco’s Pepper Grill
Weekends Cafe, Brooklyn, New York
A goal of many restaurants is to rank highly on today’s most popular delivery apps. Ahmet Albayrak is proud to share that Weekends Cafe continues to be a top delivery contender. A popular establishment, Weekends Cafe is known for their breakfast burritos and delicious smoothies. By integrating Otter and Relay, Weekends streamlined its daily operations and saved 10% of its delivery costs across the board. Ahmet quickly started using Otter at his four other restaurants for success in delivery, menu management, POS integration, and tablet consolidation.
"Otter is a game-changer! Having everything in one tablet saves us so much time and effort. It's definitely a big part of our success. Once I discovered it at Weekends, it didn’t take me long to bring it to my other restaurants. Our team is happy, our processes are smooth, and our customers can feel it. Otter helps us streamline our operations and minimize the pain as we’ve grown. A seamless integration with our POS system makes everything run smoothly."
Ahmet Albayrak, Owner,
Weekends Cafe
ExtraMile Convenience Store Franchise, Nationwide
ExtraMile LLC, a Chevron and Jackson Food Stores partnership, has more than 1,000 franchised convenience stores throughout the US. This national chain sought out Otter to help scale third-party delivery across all their storefronts. Working with Otter helped ExtraMile eliminate the need for multiple tablets across hundreds of their franchise locations. It also allowed them to make smarter business decisions with advanced reports and analytics. As a result, they drastically reduced the number of missed orders and lessened mistakes across locations while increasing their bottomline
“Our innovation process began with our team assessing challenges, you know, trying to run operations in convenience stores with multiple tablets. Looking for ways to make smart decisions through clear reporting and financial data. With the insights reporting that Otter created, we're able to generate real-time data and results for us to analyze: item assortment, sales, missed orders, cancellations. We can improve at a higher speed than we would have on the other reporting models that we’ve used.”
Robert Wade, Digital Platforms Manager,
ExtraMile
Cali BBQ, San Diego, California
These days, having a social media presence for your business is critical. Shawn Walchef, owner of Cali BBQ, learned the value of this early on. Now, Shawn is a podcast host, media coach, and fierce entrepreneur, in addition to being a beloved restaurateur. Always thinking one step ahead, Shawn has found great success in using Otter for his delivery business and beyond. During our discussion with him, Shawn shared that our product aligns with his values of working smarter and simplifying operations.
“If you don't have the right technology in place, it’s more difficult to do what you love. Otter allows us to not discriminate against platforms, whether it's DoorDash, UberEats, Grubhub, or Postmates. Their single tablet integrates directly with your POS system, so you don’t have to deal with tablet hell. That’s time Otter gives back to our customers and our staff. Otter also provides digital hospitality, which is our number one priority. Digital hospitality allows us to do what we do in real life – online. Otter is the integration of those two things.”
Shawn Walchef, Owner
Cali BBQ
Love Art Sushi, Boston, Massachusetts
Love Art Sushi is a fast-casual style restaurant that is rooted in innovation. Owned by Ronald Liu and Jessica Chiep, the two put everything they had into this new sushi concept. With their unique deconstructed maki bowls, they’ve since become a sought-out spot in the Fenway Park area. In addition to increased profits and order management, the pair love how easy Otter is for their staff to use.
“Otter definitely lets our staff make seamless transactions from start to finish. From having tickets automatically print out, the ability to view all orders from one tablet, to reprinting. Everything is seamless for us, especially because we have a lot of third parties we integrate with. Otter has that all in one tablet. Everything is faster and easier for our staff with Otter.”
Ashley, Manager
Love Art Sushi
Appetites on Main, Exton, Pennsylvania
Rooted in family, this popular sports bar and grill is known for its welcoming atmosphere, classic American eats, and a pet-friendly patio. Brad Weinstein and his dad David are very familiar with how to succeed in the industry after decades of experience. With Otter’s help, they were able to better streamline their on & off premise orders, gain back time, and avoid missed sales.
“Listen, you have three or four tablets, and you're managing it, but you're like, there's got to be a better way. And then my staff is like, “Why didn't we hear this tablet go off? We missed an order.” And l remember thinking – couldn’t all of this come to me in a single tablet? It was like Otter read my mind. Otter has allowed me to manage and maintain my delivery business better and consolidate everything into one place.”
Brad Weinstein, Owner
Appetites on Main
Otter’s customers are our greatest resource!
The Otter team believes in our customers’ visions, and we’re grateful to be part of the restaurant industry’s ups and downs. Our Restaurant Operating System truly has everything businesses – small and large – need to succeed daily and grow long-term. We’ve helped process more than 1 billion orders in 40+ countries, all while helping our customers keep their traditions alive. With feedback from restaurateurs like these, we’re well-equipped to help eateries, food trucks, and more across the globe in 2024!
