In G2’s 2026 Buyer Behavior Report, 38% of B2B software buyers named review sites among the sources influencing their shortlist. When you’re choosing software for your restaurant, customer experiences can help you understand how it works in daily service.
Whether you’re comparing Otter POS reviews or looking for feedback on delivery order management, the stories below highlight what customers value about Otter’s restaurant software. These testimonials were collected at different times and selected by Otter. They describe each customer’s experience with the products they used; individual results vary.
Mustard’s Last Stand: Denver, CO
Fast food fanatics in Denver don’t need to go far for the city’s best hot dogs, burgers, and Italian beef. Established in 1978, Mustard’s Last Stand is Colorado’s leading chain for Chicago-style cuisine. It’s also a major presence in the city’s online delivery scene, empowered by Otter’s Order Manager and Menu Management solutions. With Otter, Mustard’s is able to maximize the profit they make on digital orders in-house or through delivery apps.
They’re also able to reach more eaters in new areas, making this business top dog in Denver casual dining.
"Otter’s made everything easier. You just need the one tablet, instead of having four or five tablets up there. You only have to deal with one thing. It’s easier for employees – they don’t need to look around for what they need. You know exactly where it’s going to print the ticket, how concise and to-the-point it is. It tells you where you’re going and what it’s doing. And that feedback’s been super nice."
Dave Goodhart, Owner
Mustard’s Last Stand
Big Daddy Bagels: Boulder, CO
Craving breakfast? Boulder’s Big Daddy Bagels is the restaurant chain for you. Since partnering with Otter, the team has simplified how it handles orders and publishes menus across its restaurants.
Otter’s Menu Management keeps the chain’s menus and items in sync, too.
"I would describe Otter as “simplification of technology”. You don’t have to worry about multiple tablets. You don’t have to worry about accepting orders. You don’t have to worry about publishing multiple menus – it changes everything. It’s all in one place, and it’s super, super simplified. Really easy – straight-to-the-point convenient. I’d say it’s worth the money."
Matt Smith, General Manager
Big Daddy Bagels
Naf Naf Grill: Chicago, IL
Naf Naf Grill serves up Mediterranean favorites with a decidedly American twist. This chain is constantly developing and experimenting with new items, and they’re using Otter to do it right. Otter’s solutions for menu and financial data help Naf Naf Grill understand what customers are hungry for.
By using information about popular items and eater preferences to inform their decisions, Naf Naf’s team builds out profitable dishes for in-house dining and delivery.
“Otter has played a crucial role in uncovering insights and opportunities we had not previously explored. This partnership allows us to effectively take control of our finances and save time by consolidating our stores and delivery partners onto a single platform.”
Greg Willman, Chairman and CEO
Naf Naf Grill
Taqueria La Estrella: San Francisco, CA
It isn’t easy to run two restaurants and a food truck all at once, but that’s exactly what Taqueria La Estrella does. Owned and operated by the Carmona family, this chain of Mexican eateries serves California customers over various channels. Otter helps keep these different storefronts and menus organized, letting the family focus on serving their home-cooked cuisine.
Taqueria La Estrella also uses Otter’s Online Ordering solution to accept direct orders without third-party marketplace commissions.
“Otter made it easy for us to get orders. The thing we’re best at is making food – Otter takes care of getting it to the customer. I didn’t think it was going to be that helpful. But it’s amazing! We get our direct orders and our delivery app orders in the same tablet, with the same procedure. We didn’t have to learn anything new."
Karina Carmona, Operations Manager
Taqueria La Estrella
Amore Pizzeria: Pinellas, FL
As one of the first Otter POS users, Amore Pizzeria has plenty of experience with getting their orders organized. The Pinellas-based pizza restaurant has collaborated closely with Otter’s support team to shape its own unique POS experience. That includes operating a dynamic virtual brand alongside its restaurant. Amore Pizzeria’s team uses Otter’s POS system for restaurants to manage multiple channels at the same time, maximizing efficiency.
“Otter as our POS system has been great for our restaurant! Their support team is always really responsive with every question, and they give detailed answers to help us with managing our deliveries and processing orders. It’s very simple and easy-to-use. It helps my team be more productive, and it’s functional. It connects with all the delivery apps we need, too.”
Jules Ngankou, Owner
Amore Pizzeria
Jim’s Burgers: Bell, CA
Restaurants don’t get to be around for decades without lots of hard-earned knowledge and expertise. That’s what the team at Jim’s Burgers brings to its business: a deep understanding of their community’s tastes. When they partnered with Otter, the fast food icon’s staff didn’t lose that expertise. They brought it into the modern age, using Otter’s restaurant solutions to adapt to digital ordering.
Alongside Otter, Jim’s Burgers’ decades of experience continue to evolve.
“These days, people are demanding delivery services, and they’re more comfortable using apps. I’ve got to keep up – I don’t want to miss the boat. I have Otter to help me with that. They’re helping me integrate this new vision for the restaurant. They’re taking me to the next level. Otter utilized a lot of my old system and brought it together with my new one.”
Gus Frousakis, Owner
Jim’s Burgers
Jose Chiquito: Broadway, CA
Marlon Medina joined Jose Chiquito as a cashier, picking up English as he went along. He went on to become the owner and a pillar of his community. By using Otter’s digital delivery solutions, Marlon and his team were able to keep revenue strong throughout the COVID-19 pandemic.
They use Order Manager and Menu Management to serve a legion of passionate eaters over in-person and online storefronts.
"When we discovered Otter, we learned that everything they did was for the good of my team. We’re working with them, and they’re helping us to be better. We’re trying to improve. We’re committed to Otter – we relate to them. That’s what I love: with Otter, I’m always finding new ways to expand how I want to. You don’t get that with other companies.”
Marlon Medina, Owner
Jose Chiquito
Playa Bowls: clearer delivery reporting
Playa Bowls uses Otter Analytics to bring delivery performance data together, making it easier for the team to see where orders could improve.
“Having all the data analytics in one area, with one login, made my life so much easier.”
Abby Taylor, Owner, Playa Bowls
The Butcher’s Daughter: support during setup
The Butcher’s Daughter highlighted the help its team received when moving to Otter. Its feedback focused on a straightforward transition and access to support along the way.
“Making the move to Otter was the best and smoothest transition I’ve ever had.”
Kari Hendrick, Director of Operations, The Butcher’s Daughter
Weekends Cafe: Brooklyn, NY
Weekends Cafe shared how Otter and its delivery partner, Relay, helped streamline daily operations. Owner Ahmet Albayrak also brought Otter to his other restaurants after using it at Weekends. His feedback highlights how connecting order management with an existing POS system helped the team handle growth.
“A seamless integration with our POS system makes everything run smoothly.”
Ahmet Albayrak, Owner, Weekends Cafe
Otter for Enterprise and Franchises
Managing delivery across multiple locations means keeping orders, reporting, and revenue in view. Otter’s enterprise restaurant solutions help your team connect existing systems, monitor delivery performance, and address issues across your locations.
Cinemark: Plano, TX
Otter’s customer stories extend beyond restaurants. Movie theater chain Cinemark has used Otter to support third-party delivery of its concessions, helping theater teams manage snack orders alongside the in-house guest experience.
Otter’s delivery solutions help its staff keep the delivery process organized.
“Otter has helped us deliver the best possible guest experience when it comes to cinematic snack delivery. Our theater teams appreciate all Otter has to offer and its ability to streamline our third-party delivery process, resulting in order increases and productivity growth.”
David Haywood, SVP of Food and Beverage
Cinemark
Lip Eats: Phoenix, AZ
Created by Executive Chef Lindsay Manchua and entrepreneur Tip Horne, Lip Eats serves several virtual restaurant brands across Phoenix. Powering the business? Otter’s POS software, which lets Lip Eats provide strong, consistent service and food over every brand. Otter POS also manages orders, sales, and data for the business’s real-world restaurant, Backstreet Asia. Lip Eats’ team values Otter’s flexibility and dynamic processes for helping them try out new menus.
For Tip Horne, managing multiple brand concepts within one system is a key part of that experience.
“Otter is seamless. It’s perfect. It cannot be any better. When you consider the fact that you can use it to build multiple brand concepts within one system, it’s worth its weight in gold. There’s no way you can do this at an efficient level if you have multiple tablets."
Tip Horne, Co-Owner
Lip Eats
United Pacific: Long Beach, CA
As a West Coast convenience store chain, United Pacific needed an effective way of managing its delivery business. Otter’s digital order solutions helped the team bring its delivery partners together, opening up new ways to serve customers.
As the brand embraces innovation, Otter supports the team’s delivery operations.
“In order to keep our convenience stores performing, we knew we needed to digitize. But we weren’t entirely sure where to start. This collaboration [with Otter] has allowed us to effectively grow and manage our delivery business by enabling us to aggregate all of the delivery partners into a single platform.”
Travis White, Division Manager
United Pacific
ExtraMile: delivery reporting across locations
ExtraMile’s customer story describes how Otter helped franchise locations manage third-party delivery and use reporting to make operational decisions. Digital Platforms Manager Robert Wade highlighted visibility into items, sales, missed orders, and cancellations.
“We can improve at a higher speed than we would have on the other reporting models that we’ve used.”
Robert Wade, Digital Platforms Manager, ExtraMile
Otter helps these businesses, and many more, serve customers
We understand the needs of business owners across all shapes and sizes. The clients we’ve chosen to highlight here are just a few of the brands that use Otter to manage daily operations. See even more customer stories on our blog.
We’re proud to support restaurants, food trucks, and chains like these ones, and we’re always eager to help them achieve even more. Your restaurant’s needs will determine which Otter products and integrations fit your operation.
Book a demo with Otter to explore the options for your restaurant.
Book a demo to see how Otter’s all-in-one platform can help your restaurant thrive.