Coffee shop with open windows and plant decorations.

Restaurant Toolkit

How to Open a Coffee Shop in 2023

Oct 12, 2023 | 6 min read

Ready to give your dreams a caffeine boost? If the idea of opening a coffee shop has been brewing in your mind, you’re in the right place. The specialty coffee market is on the rise, projected to grow by an impressive $39.17 billion from 2022 to 2027. But in a competitive market, how do you stand out and start? In this guide, we'll cover essential steps, from planning to daily operations. So grab a cup of joe and read on!

How much does it cost to open a coffee shop?

It’s hard to put an exact price tag on how much money it takes to open a coffee shop. Initial startup costs vary depending on location, style, fundraising efforts, and available capital. On average, estimates indicate that typical cafe startup costs range from $60,000 to $300,000.

Step 1: Conduct Market Research

  • Get to Know Your Local Coffee Lovers: Before investing in fancy espresso machines or logistics, understand your core audience. Coffee shops often attract professionals and students, making urban spots with high foot traffic particularly suitable. But considering that 79% of Americans consume at least two cups of coffee daily, you’ll likely find demand wherever you are. To find your niche, analyze local trends and consumer behaviors.
  • Understand Local Trends: When it comes to analyzing coffee trends in your area, don’t overcomplicate! Yes, market research can actually be fun. Take a page from the CIA and become an underground coffee agent. Visit your potential competitors and observe their set-up, customers, and menus. Feel free to ask around for answers to these questions: What defines a great cup of coffee? How do they source and roast their beans? What’s their best-selling item on the menu? Dive deep into customer preferences as a starting point.

Step 2: Craft Your Concept

Coffee shop overhead shot of designed latte and chocolate croissant.

In a competitive market, starting a coffee shop means serving up a vision. Developing a strong brand, designing an inviting ambiance, and finding your key differentiators are a must. But it can’t happen overnight! Try brainstorming with these thought-starters: 

  • Crafting a Unique Brand Identity: How can you create a coffee shop brand that stands out and resonates with your target audience?
  • Pace and Atmosphere: Is your coffee shop intended to be a bustling spot for efficient caffeination? Or a cozy, leisurely spot for quiet work? 
  • Designing an Inviting Ambiance: What decor elements will contribute to the warm and welcoming atmosphere of your coffee shop? Will you be offering free Wi-Fi? 
  • Coffee and Beyond: Besides pastries, what other food options align with your brand concept? Are you considering including alcoholic beverages in your menu to complement your coffee offerings, or will your focus be exclusively on coffee?
  • Efficiency for On-the-Go Customers: Do you plan to prioritize efficient delivery and pickup options to cater to busy customers, and how does this fit within your concept?

Step 3: Crunch the numbers 

Develop a pricing strategy for your coffee shop. Start by making a list of upfront costs that are non-negotiable. Factors like leasing or renovating a space, purchasing equipment, obtaining permits, hiring staff, and acquiring inventory contribute to cafe startup costs. 

Let’s review a basic breakdown of key expenses. Factors to consider when starting a cafe include:

  • Lease and Renovation: Costs vary based on location.
  • Equipment: Essentials like espresso machines and grinders.
  • Inventory: Stock up on coffee beans, milk, syrups, and other key ingredients.
  • Licenses and Permits: Find out food service regulations in your state. To open a coffee shop, you'll need a Business License, Food Dealer's Permit, Health Department Permit, and Signage Permit.
  • Staffing: While passionate employees are the face of your cafe, labor challenges can be a headache. Consider investing in QR codes and digital-dine-in solutions if your shop has seating. Kiosks are also on the rise. 
  • Modern Tech: Investing in an excellent restaurant operating system is essential for opening a coffee shop in 2023. With solutions like POS integration and order management, Otter has become a favorite for those looking to keep up with the times and grow sales. Modern tech is critical because it simplifies the process for your customers, making it convenient to place orders for pick-up or delivery.

Step 4: Source Quality Coffee Beans

Photo of coffee beans.

Finding the right coffee supplier is the key to brewing a competitive cup. Here are a few things to keep in mind during your search:

  • Research: To discover the ideal coffee bean supplier, begin by exploring online directories or attending industry trade shows.
  • Ethical coffee: Give priority to coffee suppliers with ethical and sustainable sourcing practices, in line with today's demand for sustainability.
  • Cost-effective beans: Dedicate time to assess pricing and potential bulk discounts. Consider the supplier's reputation, delivery reliability, and proximity to minimize shipping costs.
  • Pastry supplier: Consider partnering with a local bakery to offer fresh pastries on your menu. The closer they are to your coffee shop's location, the better! After all, no one likes a stale pastry.

Step 5. Develop a Marketing and Promotion Plan 

  • Leverage Social Media: If you’re a business, you should be on social media these days. Customers look to these channels for reviews and information often so you want to have a presence. Use platforms like Instagram to spread the word about your cafe. Get inspired by these free Instagram Reel examples and TikTok ideas as a creative brainstorm.
  • Engage Locally: To help your business become a local staple, start by leaning into community Consider hosting intimate live music events, collaborating with local artists to enhance your cafe's ambiance, and offering complimentary samples once a month to attract new customers.
  • Creative Touches: Enhance your cafe's atmosphere and customer interactions with unique in-store initiatives. Strengthen customer relationships by creating a post-it note wall for uplifting messages. Set the mood with ambient music, and explore inventive tip jar concepts and chalkboard sayings for budget-friendly promotional efforts.
Stella Coffee employee using Otter tablet at cafe.

Cheers to the coffee shop owners and baristas that make the world a better place!

The coffee shop industry in 2023 is ripe with opportunities. With the right plan and a strong POS system, your coffee shop can thrive in this booming market. We hope these steps will help you navigate the planning process of opening a cafe. 

Need some more advice? Hear from one of our customers:

Stella Coffee | Otter Customer Stories

“The hardest part of my job is streamlining everything. Pre-Otter we used all the 17 different tablets that you need to use for delivery apps, it was very confusing. We ended up signing up for Otter to aggregate everything into one and honestly I would never want to go back.” - Owner, Stella Coffee

Want to serve up success at your coffee shop? Book a demo with Otter today, and enjoy industry-leading restaurant solutions.

Oct 12, 2023 | 6 min read

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