Otter's ordering options: from restaurant kiosks and POS to QR codes & more

Let’s cut to the chase. There are endless options to choose from regarding software and products for your restaurant. Otter is unique because it was created solely with restaurants in mind. We know what tools and apps you need to succeed, and our suite of products makes that happen. Our restaurant command center saves our customers time and money while giving them tangible insights into their business. See why 95,000+ restaurants, food trucks, cafes, franchises, and more are switching to Otter’s all-in-one mission control platform.

Our comprehensive system streamlines ordering processes for all in-store, online, and delivery channels, empowering restaurant owners with a seamless system that integrates various ordering options. By centralizing menus, sales, and operations, Otter enhances your restaurant’s efficiency and handles operational tasks, allowing staff to focus on customer service.

Whether you’re just starting to get your restaurant off the ground or you’re a long-standingsmall business or nationwide franchise, by incorporating Otter’s modern platform, you can manage tasks across locations, reduce order errors, improve team communication, and grow sales with ease.

Otter POS – the heart of your restaurant operations

Otter POS is an all-in-one central hub that manages and processes orders across a variety of channels. Our comprehensive platform unifies your workflow by integrating in-store, online, and delivery app orders into one place. Here’s what makes Otter so beneficial to your business:

• Multi-location & multichannel management: Manage and edit all your orders from kiosks, delivery, phone, and website in one screen
• Consolidate all of your apps into a single ecosystem: Integrate your Otter POS with the partners you already rely on, including loyalty programs and inventory management systems
• Supervise multi-locations on all of your channels: Centralize menus, sales, and customer analytics to help you make better business decisions and increase profits
• 24/7 order reliability: Wi-Fi down? Customers can continue to insert, swipe, or tap cards even when you’re offline.  Live Alerts ensures you’re on top of your restaurant wherever you are.

Additionally, Otter’s POS system guarantees secure payment processing and real-time updates. The moment an order arrives, it’s sent straight to the kitchen, cutting down on wait times and allowing you to serve customers faster and more efficiently than ever before.

Otter kiosks

Otter's self-service kiosks serve the following purposes: allowing customers to place orders directly, reducing wait times, and freeing up staff to focus on more important tasks. These intuitive touchscreen ordering systems come as sleek stand-alones or tabletop terminals. Through intelligent upselling prompts and intuitive item suggestions, our innovative kiosks boost revenue by 22% by  automatically analyzing customer preferences and offering personalized menu upgrades and extras. This customization feature fosters diner loyalty and encourages repeat visits. 

How does it work? Quickly and efficiently. Kiosk orders are instantly processed and synced with the Otter POS, ensuring smooth operations throughout the restaurant. This seamless integration improves order accuracy, speeds up workflow, and ultimately drives growth for all kinds of establishments, including fast food, fast casual, food trucks, and cafes.

Otter’s online ordering/commission-free website solution

Otter empowers restaurants with a commission-free online ordering system that enables management to accept orders directly through their websites. This approach significantly increases profit margins by reducing reliance on third-party platforms and associated fees. In other words, Otter's solution cuts out middleman costs, so that hard-earned money stays in your own pockets and no one else’s. By easily integrating with Otter POS, all online orders are automatically synced and sent to the appropriate kitchen. This eliminates manual entry, reduces errors, and allows restaurants to manage all orders from a single platform.

Curious about catering? Catering is a great way for restaurants to expand their revenue streams, and Otter is here to help you do just that. Our system's catering feature allows restaurant owners to easily manage large, advance orders through Otter’s online ordering. This functionality enables you to:

• Set minimum order values and lead times for catering orders.
• Offer specific menu items or exclusive catering packages.
• Give customers the ability to schedule orders in advance.
• Manage catering orders separately from regular orders, ensuring proper preparation and timing.

By incorporating catering support, Otter can segue your restaurant into a lucrative market segment. Our platform's user-friendly interface makes it easy for customers to place catering orders, while the backend integration ensures smooth processing and fulfillment by restaurant staff.

QR code ordering

If there’s one thing that’s transformed the restaurant industry in the last few years, it’s QR code ordering. By scanning a QR code with their smartphones, diners can now access digital menus and place orders directly from their table. This style of ordering gained traction during the pandemic but continued to evolve from subpar menus to a sophisticated, user-friendly feature that customers have come to expect. By reducing wait times and minimizing contact, QR code ordering is ideal for quick-service restaurants, dine-in establishments, and food trucks.

Otter's Digital Dine-In solution exemplifies this innovation, connecting customers to mobile-optimized menus for easy browsing, ordering, and payment. All QR code orders instantly sync with the Otter POS, ensuring seamless integration throughout all channels. This streamlines operations reduces errors, and allows staff to focus on providing exceptional service, ultimately boosting efficiency and profitability.

Delivery partner integrations

Otter offers 100+ third-party integrations, including ones with top delivery partners like Uber Eats, GrubHub, and DoorDash. Otter simplifies restaurant operations by integrating and consolidating food ordering from all delivery platforms into one centralized hub. This hub is a single, user-friendly interface that eliminates the need for multiple devices and reduces the risk of missed orders.

Key benefits of Otter’s delivery services aggregator include:

• Ability to auto accept orders as they come in to reduce missed orders.
• Enhanced order accuracy and efficiency through real-time routing
• Time-saving advantages through its unified dashboard for all delivery channels
• Streamlined reporting and analytics across platforms
• Simplified menu management that syncs across all connected services

By centralizing delivery operations, Otter gives restaurants the power to improve efficiency, reduce order issues, increase sales volume, and easily test new products across multiple ordering platforms.

Restaurants, all you need is Otter

As a busy restaurant owner, what you need is a unified solution that integrates ordering channels and streamlines your establishment’s operations. With Otter POS, you can seamlessly connect in-store, online, and delivery orders, creating a streamlined ecosystem that enhances efficiency and customer satisfaction.

Our collective approach ensures consistent order management and pricing across all channels.  Here's a step-by-step explanation on how it works:

Step #1: A customer orders in-store using Otter Point-of-Sale, qr-code, self-service kiosk, or online through your commission-free website. (numerous ways to order means you can meet customers where they’re at)

Step #2: The orders then instantly process, appear on your Order Management screen, print in the back-of-house, and also appear on the kitchen display system (KDS) to start being made. 

Step #3: Simultaneously, a delivery app order flows directly into your same system, seamlessly appearing alongside in-house orders on the KDS.

Step #4: Your team is fulfilling orders, you’re seeing how your business is performing in real-time through Otter’s analytics, and customers are leaving happy and ready to come back for more.

Otter's suite of products provides centralized order management, real-time menu synchronization, streamlined workflow, comprehensive analytics, and enhanced customer experience through flexible ordering options.

By adopting Otter's integrated solution, restaurateurs can significantly improve operational efficiency, handle higher order volumes without increasing staff workload, and ultimately drive growth. 

Want to make more money while increasing your flow of happy customers? Book a demo with Otter today!