Orange and white Handoffs icon

Handoffs

Orders up and out the door

Keep customers and couriers in the know on order status to prevent overcrowding and make handing off orders as smooth as possible.

Device screen displaying ready orders by name and order location

Picture-perfect pickups

Delayed orders, confusing pickups, and overcrowding make deliveries difficult. Here's how you can help make couriers' lives easier.

two multicolored toggles in black, white, orange, and red

Confirm every order

Update food prep times when you’re extra busy to reduce kitchen backups.

Abstract graphic of a bell and a spray bottle

Clear your counters

Communicate clearly to customers and couriers so there’s no overcrowding around your front counter.

Colorful abstract graphic of a stopwatch and racing flag.

Send real-time updates

Something change? Notify both customers and couriers so everyone is on the same page about the status of each order.


Integrate 
everywhere

Otter integrates with nearly every third-party restaurant service so you can do more in less time. Manage menus, track deliveries, handoff orders, run promotions, analyse performance—you name it—with one dedicated platform.


Synchronised sendoffs

You’ve already done the cooking. Make getting orders out the door the easiest part.

Real-time updates

Customers shouldn’t have to battle couriers through the door. People picking-up can check in via QR code when they arrive so they’re in, out, and on their way.

Pickup feed

Display a feed of each courier as they come in to pick up orders so it’s clear who needs what and no one is left lingering by the entrance.

SMS notifications

Send a text to customers as their orders move through each stage to set accurate delivery expectations.


Our
customers

We talk about it all the time. 
We have no idea how we did delivery without Otter. It’s just a no brainer.

Jason S.

General Manager, Floridino’s Pizza & Pasta


Trusted by 275,000+ businesses big and small

Burger King logoCosta Coffee logoWenzel's logoGourmet Burger Kitchen logoPizza Express logoPatisserie Valerie logo

FAQ

Get started
with Otter today

Discover better restaurant management with no risks and no commitments.