Self-service kiosks are transforming the dining experience—faster service, higher accuracy, and happier customers. From intuitive touchscreens to upselling capabilities, these tools streamline operations and boost revenue. Ready to elevate your restaurant’s efficiency? Discover how Otter’s kiosk solutions can revolutionize your business today!

How to use a restaurant kiosk machine: A complete guide

What was once a prop in a sci-fi movie is now a staple in the restaurant industry. From fast food chains to full-service dining establishments, the self-service kiosk is catapulting in popularity. Why? Well, for starters, it’s extremely easy to use. With just a few taps and a swipe of the credit card, a customer can choose, customize, and place an order. Within nanoseconds, the kitchen can receive the order and start preparing the meal. 

That kind of efficiency is hard to beat. Kiosk technology’s undeniable ability to streamline restaurant operations has turned it into a downright necessity for dining establishments of all kinds. The question is — could your restaurant benefit from self-ordering kiosks? Read on to find out.

The self-serve kiosk found today in many restaurants is an interactive, automated device that allows customers to place orders and make payments through a touchscreen. Using an intuitive interface, diners can browse the restaurant's menu, customize their selections, and even pay without relying on restaurant staff. This means staff can now focus on improving other aspects of customer service – and save on staffing costs too. 

The benefits of self-service kiosks are numerous, and include:

Improved order accuracy and reduced long lines

Increased revenue through more upselling opportunities

Data collection, insights, and checkout optimization

Increased accessibility for all customer types

In short, adding self-service kiosk capabilities to your food establishment will make life easier for your customers, your staff, and yourself.

What is a self-service kiosk in a restaurant?

From tap to table: How to use a self-service kiosk

First time using a kiosk? If you’re intimidated – don’t be! It’s incredibly easy to navigate. In fact, improving restaurant technology topped the list of restaurant trends in 2024 and 2025, meaning kiosks are here to stay. Get comfortable with this step-by-step guide on how to use it effectively.

The first thing you have to do is find the kiosk. Most fast casual restaurants position a group of them directly at the entrance or on the countertops. It will be hard to miss! If you don’t see it immediately look for signage that says "Order Here" or something similar. As you approach, you might hear an electronic voice welcoming you to the kiosk.

To start, all you have to do is touch the screen. Once on, there should be a "Start Order" button. Tap it.

The best part besides actually receiving your order is choosing it! Scroll through the digital menu using your finger. You'll likely see categories like "Appetizers," "Main Courses," and "Desserts”. Tap on one to see what's available.

Found something that looks appetizing? Tap on the item to select it. A picture, description, and price should pop up to help you better decide.

The next step is customizing your meal exactly how you want it. In the mood for extra cheese? No olives? A side of fries? The kiosk will populate some suggestions to enhance your selection. Tap on the choices you want to add or remove ingredients you don’t particularly like.

Now the kiosk will show you a summary of your order. Check to make sure everything is correct. If you forgot to order your favorite sauce, don’t worry. The kiosk will still allow you to add, remove, or modify items at this stage.

Look for a "Checkout" or "Pay Now" button and give it a tap. The kiosk will show you the total amount due.

Most kiosks accept credit cards and debit cards. Many accept mobile payment options like Apple Pay or Google Pay as well. Select your preferred method and follow the on-screen instructions.

If you're using a card, you'll usually need to insert, swipe, or tap it. For mobile payments, hold your device near the payment area, which will be clearly labeled. Wait for the confirmation that your payment was successful.

Sort of like how the airport self-check-in kiosks print out your boarding pass or baggage tag, some restaurant kiosks print receipts. If it does, take it with you. The receipt usually has your order number, which is sometimes necessary to pick up your food. Not all restaurants require a paper receipt, so if you don’t get one, it may be on your phone or they’ll call your order out by name.

Et voilà! You've just successfully used a restaurant kiosk for the first time. While contemplating your new skill, your food is being prepped and made. Sit back and relax until your name or order number is called.

Must-have features of self-ordering kiosks

The following key features of a self-ordering kiosk enhance the dining experience for customers and streamline operations for staff.

Key feature #1: Intuitive touchscreen interfaces

User-friendly touchscreens make kiosks approachable for customers of all ages and tech-savviness. With an intuitive ordering system, patrons feel confident while navigating the menu and making their selections. 

Why is this a critical feature in a self-serve kiosk? An intuitive interface ensures a smooth ordering process, reduces wait times, and improves customer satisfaction. It minimizes the need for staff assistance so employees can turn attention to food preparation and customer service.

Restaurant owners know better than most how important it is for customers to have the option to personalize their order. A well-designed kiosk should give diners the opportunity to add or subtract ingredients that align with their preferences or dietary restrictions.

Why is this a critical feature in a self-serve kiosk? Customers feel more comfortable when they have options to tailor their order, leading to increased sales and repeat business.

With fraud being top of mind for many credit card users, customers need to feel safe when making a payment. All self-ordering kiosks, like Otter’s standing and countertop kiosks, should offer multiple secure payment options. That includes credit cards, debit cards, and mobile alternatives such as Apple Pay..

Why is this a critical feature in a self-serve kiosk? Secure payment options protect both the customer and the restaurant. They also speed up the payment process, resulting in shorter wait times and increased output.

Just like a restaurant’s star waitress, self-service kiosks are designed to suggest additional items or premium alternatives in order to increase check sizes. Customers will naturally browse suggested items and be enticed to add one or two more sides, drinks, etc.

Why is this a critical feature in a self-serve kiosk? While humans might find it uncomfortable to upsell, a machine does not. Perhaps that’s why customers spend up to 20 – 30% more when they order from kiosks, according to studies by Samsung.

Key feature #5: Integration with POS systems

The best kiosk for your business is going to integrate with your existing POS system. For instance, if you’re not yet set up with Otter’s all-in-one POS, we can still blend our self-serve kiosks with your current one. This ensures that each order is immediately reflected in your POS.

Why is this a critical feature in a self-serve kiosk? Aside from streamlining customer orders, this integration with your POS allows for real-time order management and provides valuable insights into purchase patterns and inventory needs. 

Setting up a self-service kiosk in your restaurant

Setting up a self-service kiosk in your restaurant is a significant step toward improved efficiency and increased customer satisfaction. Here's a comprehensive guide to help restaurant owners navigate the installation process.

This is the start of a new and potentially long-term professional relationship, so you’ll want to find a reputable kiosk vendor with experience in the food services industry. Confirm that a contract with your chosen agency includes installation assistance and ongoing technical support. 

Kiosk software should be user-friendly and intuitive for everyone from your customers to your cooks, and include the following features: 

Staff are sure to appreciate a quick-to-learn software program, just as customers will prefer an intuitive self ordering kiosk system. 

Step 3: Placement and hardware installation

A kiosk should be strategically placed in order to maximize your restaurant’s flow. The kiosk can be installed at the entrance, on the service countertop, or even on the tables. A good kiosk vendor will evaluate the layout of your establishment and suggest the best locations for installation. Next, the devices will be mounted and powered up for immediate use.

The final step of setting up a self service kiosk in your restaurant is a thorough staff training. All employees should participate in a hands-on tutorial with individual user manuals and troubleshooting guides. They should finish the training confident to assist customers and resolve common issues associated with kiosk usage.

Ready to revolutionize your restaurant's efficiency with a cutting-edge kiosk solution? Book time with Otter's sales team to chat about our  innovative kiosk system and take your customer experience to the next level.

What is the cost of installing self-service kiosks in a restaurant?

Installing a self-service kiosk can range from $1,200 for a basic, single-unit setup to $20,000 or more for advanced, multi-unit systems. While the initial investment may seem substantial, with increased efficiency, higher customer spending, and reduced labor costs, many restaurants find that the devices quickly pay for themselves.

Yes! During busy times, you have the option to turn your Otter POS terminal into a self-service kiosk. This could be ideal if you’re short on staff and want to cut down customer wait time.

Can a restaurant kiosk integrate with my existing POS system?

Most restaurant kiosks have the capability of integrating with your existing POS system, like Otter’s cutting-edge kiosk solution.

What maintenance and support do self-service kiosks require?

Self-service kiosks run quite smoothly with just a bit of upkeep, such as: 

Regular cleaning of the exterior with a microfiber cloth, including touchscreens 

Hardware checks in case components need to be replaced or connections tightened

Run software updates and security patches when prompted

Periodic security checks and password resets

What are the benefits of having a self-service kiosk?

There are many benefits of having a self-serve kiosk system, all of which combine to bolster the overall restaurant experience for both customers and staff. By installing kiosks, you can expect:

Enhanced customer control and satisfaction

Ready to streamline your fast casual or quick service restaurant with a self-service kiosk? Contact Otter today to schedule your free demo. 

What do restaurants think of the Otter Kiosk system?

Restaurants of all sizes are switching to Otter Kiosk for its reliability, modern design, and intuitive interface that customers love. Reda Iabbakh, owner of IDK Philly, says “Otter allows us to manage everything from one system—we can do menu and pricing updates, online ordering management, in-store order entry through the POS, Kiosk ordering. All from Otter.” One of his favorite features is Otter’s streamlined menu editing, which lets him make updates across all channels in seconds. 

Flavor District’s David Foye loves how “Otter Kiosks cut down the confusion from the beginning to the end with the customers. Before we were using QR codes and asking them to use their phones. Now they see the big vibrant beautiful photos, it helps with upselling. It cuts down on ordering time.”

Otter's cutting-edge self-ordering kiosks are designed to transform your restaurant into a streamlined, customer-centric operation. By integrating intuitive technology with powerful functionality, we help restaurant owners deliver faster service, reduce costs, and enhance the dining experience.

Ready to elevate your restaurant's operations? Schedule a demo with our sales team.

Fast food is all about speed, efficiency, and convenience—and self-ordering kiosks are redefining what that means. From shorter wait times and personalized orders to streamlined operations for restaurant staff, kiosks are proving to be a game-changer for both customers and businesses alike. In this latest article, dive into the future of kiosks in fast food and explore why they’ve become a must-have for modern QSRs!

Why kiosks in fast food restaurants are here to stay

If you’ve stepped into McDonald’s or Burger King in the last year, you’ve likely bumped into an oversized smartphone-looking object, complete with a digital menu, a credit card reader, and high-quality images of mouthwatering bites. This modern piece of technology is known by many names, but most commonly called a self-service digital ordering kiosk – and it’s transforming the fast food restaurant industry at lightning speed.

In this post, we’re going to sink our teeth into kiosk technology, providing valuable insights into the benefits, challenges, and predicted innovations, empowering you, as a restaurateur, to stay ahead in a rapidly evolving industry.

Kiosks in fast food restaurants: From small businesses to franchisees

In 2017, McDonald’s introduced a new, futuristic initiative to the world. Their ‘Experience the Future’ campaign successfully utilized technology to enhance the customer service experience. Within two years, over 3,000 McDonald's locations were equipped with digital ordering kiosks that allowed hungry customers to order and pay digitally whether they chose to order inside or from their cars. Other fast food chains quickly followed suit according to Datos Insights, and by 2023, 43% of establishments worldwide had installed around 350,000 kiosks, resulting in reduced wait times, increased efficiency, and happy eaters.

That number is expected to double by 2028. Why? Well, regardless of whether you’re running a franchise like Subway or a small, independent quick order diner, restaurant kiosks have shown an unstoppable ability to streamline operations, reduce labor costs, and increase sales through upselling. Their widespread adoption across all restaurant types reflects a significant shift in the QSR industry from humanized interactions to digital ordering systems.

Benefits of kiosks for both businesses and customers

The benefits of introducing digital ordering kiosks to your business are abundant. Here are just a handful of perks you can expect by incorporating the platform into your own establishment.

Increased order accuracy and reduced errors

You know how sometimes when you go to Starbucks or a coffee chain, an unrecognizable name is written on your to-go coffee? You’re left wondering how the barista got the name “Jeffrey” out of “John”. Self-service kiosks enable customers to input information themselves, reducing the likelihood of miscommunication or data entry mistakes that can occur with human interaction. This leads to higher accuracy in orders, which is crucial for maintaining customer satisfaction and eliminating confusion and order errors.

Kiosks streamline the order management, allowing multiple people to place orders simultaneously without waiting in line for a cashier. Service is therefore accelerated, wait times reduced, and businesses can serve more hungry customers during peak hours.

By automating routine tasks such as order-taking and payments, kiosks free up staff to focus on more complex or customer-centric activities. This can lead to significant savings in labor costs, as businesses can instead allocate workers more efficiently and make the most of their resources and staff time.

Data collection for better insights and customer loyalty

This is your chance to use tech to learn more about the things your customers like and don’t like. With a kiosk, you can collect valuable data on their behavior and preferences to use for analytics, marketing strategies, and improving the overall customer experience. This data - such as their frequently ordered items and preferences - will not only help you make informed decisions about products and services, it will also enhance customer loyalty and give you tips on how to personalize their visits.

Upselling and cross-selling opportunities

Is there a side soup that goes well with that chicken sandwich? What about a new dessert you’d love your customers to try? Instead of relying on staff who might get too distracted or impatient to upsell, add a prompt to your restaurant’s kiosk system. By adding additional product recommendations or visually appealing promotions, you’ll increase your opportunities for upselling and cross-selling, leading to higher sales and revenue.

Otter Kiosk customer and fast food restaurant, IDK Philly, has experienced higher sales per customer since using these self-serve kiosks. Owner Reda states “When our customers use the kiosk, they keep adding, adding, and adding, to their orders. In my mind, I feel like they don't have anybody judging them on what they're getting so they just add more on their own and it bumps the sales up. We’ve seen a lot of upselling with the Otter kiosks for sure.”, more here.

It’s become clear that many customers prefer kiosks to humans as they’re faster and more convenient, matching the pace of our society in many places today. It’s easy to order, wait times are reduced, and people have more control over what, and how, they buy.

With so many customers coming in and out each day, it can be challenging for staff to remember each and every name. With an automated kiosk system, names and customer preferences are saved, making the experience more personalized. Customers will see targeted recommendations and tailored content, therefore enhancing engagement and heightening satisfaction.

Kiosks give customers the option to review an order before submission, ensuring that all information is correct and everything they want is listed. This makes the tickets sent straight to the kitchen accurate and avoids order errors.

In a world that’s increasingly more virtual, customers appreciate the ability to interact and engage with multimedia content that includes high-quality visuals, interactive maps, product catalogs, and promotions. Not only will these experiences enhance satisfaction, they’ll encourage customers to return again and again.

Flavor District, a virtual food hall in North Carolina, is a prime example of how businesses can thrive by adopting self-service kiosks to improve the user experience. Instead of a traditional sit-down concept, owner David Foye and General Manager Travis Elias opted for a take-out only model for their 11 food vendors, leveraging Otter Kiosks to enhance their customer and vendor experience. 

The benefits were quickly obvious, including:

Visual appeal for higher sales: Foye noticed that "vendors that don't have photos don't have as many sales." By including high-quality food photography, they can guarantee a more profitable experience for their vendors.

Ease for everyone: The intuitive interface of Otter Kiosks has improved both customer and staff experiences. By streamlining operations, the self-ordering kiosks cut down on confusion and sped up the ordering process. Elias and Foye have found this to be particularly valuable for older customers who may struggle with QR codes and mobile ordering.

Community impact: By providing a platform for local, independent food vendors to thrive in the digital age, Flavor District has both adapted to changes in the quick service restaurant industry and contributed to community growth and entrepreneurism.

When the experts at Otter first began designing our intuitive, affordable, and easy-to-use kiosk system, it was critical to recognize challenges and find a way to overcome them. We studied the setbacks many customers experienced when fast food ordering kiosks were first introduced to the masses, including:

Technical issues: Retailers had trouble implementing the new software across their store networks. 

Cost of installation: The cost of purchasing and installing a QSR kiosk can range from $1,500 to $5,000, depending on the complexity and features of the kiosk. This is nothing in comparison to the ROI, which Otter has brought tangible value to restaurants:

+ 60% kiosk order value vs. to counter service

+ 39% average kiosk order value 5 months post-deployment

Training staff on new technology: Employees need to be trained on how to use, maintain, and troubleshoot kiosks, an act that once felt time-consuming. Otter designed its system to be incredibly easy-to-use and, as a result, is well-loved by staff. Marlon Medina, owner of Jose Chiquito, points out, "Otter gives me the capacity to focus on myself and on solutions. It’s easy, it’s affordable, it’s convenient.”

Customer adaptation and resistance: Some customers, especially less tech-savvy individuals, felt a resistance to using kiosks initially. Otter wanted to be sure kiosks were accessible for all by including features like larger font options, user-friendly interface, higher contrast for visibility, and more.

Through improved design, user-friendly interfaces, and enhanced accessibility features, Otter has addressed these complications. We’ve specifically created our kiosks to be user-friendly for both customers and staff. As your business grows, so do we, and our systems are developed to adapt with your expansion. 

Innovations driving the future of fast food kiosks

The latest innovations in fast food ordering kiosk technology are quickly transforming the way customers interact when they dine. The future of kiosks is guaranteed to improve both the customer experience and operational efficiency. Here are some of the most exciting developments:

Kiosks are beginning to integrate AI algorithms that analyze customer preferences, past orders, and dietary restrictions to provide customized recommendations. For instance, if a customer frequently orders vegetarian items, the kiosk can prioritize these options or suggest appropriate add-ons. 

Contactless payment technologies make transactions faster and more convenient. Kiosks are being designed to accept credit/debit cards, smartphones, smartwatches, and digital wallets. 

Voice recognition and natural language processing

Voice recognition technology is revolutionizing kiosk interactions by enabling a touchless order experience using voice commands. This is a huge benefit for patrons who aren’t comfortable with touchscreens or those with visual impairments. Additionally, many kiosks are integrating NLP (natural language processing) which recognizes multiple languages and adapts the order experience accordingly.

Dynamic menu displays and recommendations

AI-driven kiosks can dynamically display menu items based on trending or seasonal preferences. These kiosks analyze customer behavior and inventory levels to suggest popular items, promote high-margin products, and offer personalized promotions. This approach not only enhances the customer experience but also drives higher sales and revenue for businesses.

Real-time adaptation to dietary preferences and lifestyle choices

At the same time, the same AI algorithms are being designed to adapt to specific dietary restrictions such as gluten-free, vegan, or other lifestyle choices, in real-time. This ensures customers receive suggestions that align with their unique dietary needs, making the ordering process more efficient and satisfying.

Here at Otter, we’re always looking ahead. Our engineers have already incorporated a successful AI-driven upsell program, as well as real-time analytics so you have minute-by-minute access to your restaurant’s performance data. At present, we are working to implement multi-store accessibility within a single kiosk, loyalty programs across all ordering channels, and menu customization for customers.

Real-world success: Otter case study of kiosk adoption

Otter client IDK Philly saw significant benefits from implementing Otter's kiosk technology. Owner Reda Labbakh immediately noticed how well the QSR kiosk streamlined the ordering process by reducing wait times and improving customer satisfaction. Integrating the technology with the restaurant’s existing systems was seamless. "The kiosks have been a game-changer for us. Customers love the ease of use, and it's helped us manage our orders more efficiently. We've seen a significant reduction in errors and an increase in customer satisfaction." 

More than increased efficiency, an easy rollout, and improved customer satisfaction, Otter’s kiosk systems are visually appealing, therefore driving more sales. Remember that Flavor District, the previously mentioned virtual food hall in North Carolina, saw that vendors who didn’t offer high-quality photos saw significantly lower profits. With visuals, people were more likely to buy.

Something McDonald's knows all too well. The fast food giant’s implementation of the world’s first grand scale kiosk technology led to a litany of benefits, like:

A sales increase of 6% within the first year of use

A significant reduction in wait times, especially during peak hours

High levels of loyalty, as customers loved the control they had over their experience and the ability to customize their orders

Optimization of staff allocation, as workers could now focus on food preparation, improving customer service, and site cleanliness

Despite the restaurant industry’s initial resistance, the benefits of kiosk integration are abundant, which is why more dining establishments are opting to adopt it.

The facts are clear – the advantages of self-service kiosks are numerous, which explains why the technology is even more of a staple in the fast food industry. Self-service kiosk abilities are expected to continue evolving significantly over the next 5-10 years, further enhancing the customer experience and labor optimization. Here’s what to expect:

The integration of AI-driven recommendations, voice commands, and dynamic menu displays will make it easier to offer tailored menu items and promotions based on preferences and order histories during self-checkout.

According to a 2024 article in Entrepreneur, self-serve kiosks are driving customers to order more by highlighting add-ons and upgrades. A study by the University of South Florida found that digital ordering platforms lead to more indulgent food choices and increased spending. 

With automation in all life aspects playing such a crucial role, kiosks will continue to evolve to include more AI-driven features like predictive analytics and inclusive ordering options. 

Now we know that kiosks are a permanent fixture in the restaurant industry. Their ability to enhance efficiency, customer experience, and profitability is untouchable. With further advancements in technology, kiosks will evolve to include more automation, self-service features, and system integrations. They will have a profound impact on labor, customer behavior, and the restaurant industry itself, making them an indispensable tool for modern dining. 

Are you ready to integrate kiosk technology into your restaurant’s future? Book a demo with Otter!

As we look into the 2025 restaurant industry trends  and beyond, one fact is undeniable: adapting to emerging trends is essential for success. Customers want healthier, more sustainable menu options, and many diners are actively seeking out restaurants that align with those values. Additionally, AI and automation is quickly revolutionizing restaurant management duties, enhancing efficiency while delivering personalized experiences to foster customer loyalty. 

By embracing modern all-in-one technology solutions like Otter's POS system, restaurant owners can streamline their processes, optimize food costs and inventory, and create tailored dining experiences that resonate with guests.

As we approach 2025 and beyond, those who proactively adopt these trends will meet customer expectations and gain a competitive edge in an ever-evolving market. Now is the time to take action—invest in innovative strategies and position your restaurant for long term achievement.

The future of fast food is evolving. Are you evolving with it? Schedule a free demo with Otter today.

Future trends in the restaurant industry: What to expect?

The restaurant industry is evolving at an incredible pace. Are you prepared for 2025? In our latest post, "5 trends in the restaurant industry to look for in 2025," we dive into innovative strategies that can set you up for success. From embracing sustainability to leveraging AI-driven solutions, adapting to these changes is crucial for long-term growth. What steps are you taking to stay ahead of the curve? Let’s get ready for the future together.

5 trends in the restaurant industry to look for in 2025

Anticipating restaurant industry trends is essential for maintaining a competitive edge in a market that’s evolving at lightning speed. And in order to maintain sales and grow, you need to adapt and give the people what they want. As customer preferences shift, often due to technological advancements and economic factors, restaurants must also shift to meet expectations and enhance dining experiences.

Let’s consider hyper-personalization, one of the top food industry trends in 2024. It’s an approach that utilizes data analytics to tailor dining experiences to individual preferences. By analyzing past orders and customer behavior, restaurants are able to now offer customized menus that resonate with diners. As a result, customer loyalty increases, as do sales. 

So what restaurant industry trends can we expect for 2025? Let's dig in to five food service trends we uncovered.

1. Rising customer expectations for sustainability and healthier choices

It’s impossible to ignore the growing customer interest in sustainability and healthier menu options that are reshaping the restaurant industry. Diners are actively choosing to support restaurants with a clear commitment to eco-friendly practices and zero-waste policies. A recent survey by Nielsen found that 66% of people around the globe are willing to pay more for sustainable brands. 

In addition to sustainability, healthy choices are of importance for 62% while eco-friendly practices come in at 31% according to the International Food Information Council IFIC’s 2024 Food & Health Survey. This desire for nutritious food choices reflects a need for options that align with wellness goals.

How is the industry responding to these food service industry trends? For starters, 62% of restaurant operators reported that they are making changes to reduce plastic waste, with many implementing programs to encourage customers to bring reusable containers or offering discounts for those who do. Single-use plastics are quickly becoming a thing of the past, with restaurants opting instead for biodegradable alternatives such as compostable containers, utensils made from plant-based materials, and paper straws. 

A study by the Food Marketing Institute found that 56% of people prefer locally sourced food, seeing it as fresher and more environmentally friendly. This has encouraged restaurant owners to source more local, organic ingredients.

2. Automation and AI for enhanced efficiency

AI and automation are among the most pivotal restaurant market trends. They’re essential for optimizing restaurant operations, providing efficiency and improved customer experiences, and are rapidly transforming both kitchen and front-of-house processes. Here are a few ways AI and automation are being integrated into the restaurant industry: 

Automated ordering systems: Self-service kiosks, mobile apps, and voice-activated systems are revolutionizing the way customers place orders. Fast-food chains are jumping on trends like voice automation and self-service kiosks, offering customers the ability to customize their meals without waiting in line. 

Mobile apps: Similarly, apps enable diners to place orders ahead of time, minimizing wait times and enhancing convenience. If a client has just an hour break for lunch, having the meal ready upon arrival guarantees a much more enjoyable guest experience. 

AI in the kitchen: AI technology is now being used to assist with cooking, inventory management, and food waste reduction. For instance, AI-powered inventory management systems can analyze historical sales data and predict future inventory needs, ensuring that restaurants maintain optimal stock levels while minimizing waste. Smart kitchen tools are providing real-time feedback on cooking times and temperatures, contributing to consistent food quality. 

Robotic servers and kitchen helpers: What was once seen only in sci-fi movies is now part of our everyday lives. Robotic servers are undergoing tests to deliver food to tables or assist with front-of-house tasks. Establishments like Sweetgreen have incorporated robotic food prep, ensuring steadiness and speed. 

AI in marketing and advertising: Automating your marketing not only leads to more customers, it frees up time to focus on restaurant operations, staffing, and client interaction. While you’re creating new menus, a successful marketing AI system gets to work analyzing your customer data, running targeted ad campaigns, and growing your profit. 

Stay ahead of food industry trends with Otter’s AI-powered marketing program, made especially for busy restaurant owners like you.

With so many modern customer demands, from online ordering to fast delivery and instant menu updates, restaurants are feeling the pressure to adopt all-in-one tech solutions. This shift has resulted in the integration of comprehensive POS systems to simplify processes, save time, and ultimately improve guest satisfaction.

Many restaurants and franchises still operate with multiple tablets and old school ticketing systems, and feel uncertain about their business month to month. All-in-one software helps you see your business operations, from front-of house to back-of house to back office, all in one place. No more second guessing your taxes, no more stressing over missed orders, no more managing multiple delivery tablets, and no more of the chaos that comes with trying to keep a disconnected tech stack running smoothly. 

Otter is the most modern solution on the market that can provide your restaurant with an ideal all-in-one POS. Affordable, easy to train staff on, and built to grow with your business. Add-on a Kiosk, KDS, and more and start thriving with features such as:

Consolidated order management: This allows restaurants to receive orders from multiple online platforms directly into their POS system, saving time and ensuring accuracy in order fulfillment.

Real-time menu editing: Which gives restaurant owners an easy way to update menus in real-time across all delivery channels, including pricing.

Delivery management: To simplify delivery operations by automatically sending orders to the kitchen and tracking each ticket through the creation and delivery process.

Live reporting and analytics: Prevent missed orders and defects with Otter’s live reporting that shows you areas of improvement to help increase your bottom line.

Letting a restaurant technology expert take care of marketing initiatives and delivery services ensures you can focus on your food and guests instead of time consuming organizational tasks.

4. Emphasis on data-driven decision making

Don’t let the words scare you away — data analysis is crucial when making an informed business decision, but it doesn't have to be overly complex. In order to optimize inventory management, menu design, and marketing strategies, restaurateurs need to know, and truly understand, what’s happening behind-the-scenes.

What kind of data analysis are we referring to? Two of the most important components are:

Predictive analytics: Forecast upcoming demand based on historical sales data, seasonal trends, and customer preferences. By analyzing this data, you can clearly anticipate busy periods and adjust inventory levels accordingly. This will help minimize waste and keep your kitchen stocked with the ingredients required for your menu’s most popular dishes. 

Customer feedback analysis: Know what your clients are thinking through online reviews and social media surveys. By analyzing sentiment and common takeaways in customer feedback, restaurants can identify areas for improvement in menu offerings and the overall dining experience. 

The integration of data analytics into restaurant operations empowers you to make informed decisions to improve operational efficiency and ultimately drive growth. The restaurant industry is a very competitive landscape, so whether you run a cafe or a fine dining establishment, you need to stand out.

Optimize your restaurant’s performance and gain crucial insights into your customer’s preferences with Otter’s easy-to-use analytics software. Learn customer behaviors, what items work best bundled together, and improve your bottom line by preventing missed orders through data.

5. The rise of personalized and immersive dining experiences

To enhance customer loyalty in today’s world, it’s absolutely essential to create unique, personalized experiences that make your customers feel appreciated. How can it be done? Here are a few innovative ideas.

Augmented Reality (AR) and Virtual Reality (VR): It’s all about immersive restaurant experiences these days, and many restaurant owners are having success by integrating AR and VR into the dining experience to engage customers interactively. 

For example, AR allows diners to visualize menu items before ordering, while VR can create themed environments of their choosing, for example iChina. Using VR headsets, iChina offers an eight-course virtual reality tasting menu featuring audio and visual effects designed to stimulate specific senses with each dish. These innovations not only captivate customers but also differentiate restaurants in a competitive market. 

Personalized menus and experiences: Recent customer behavior indicates that more than ever, diners expect tailor-made menus according to their preferences and dietary restrictions. By utilizing ordering trends and customer feedback, you can offer more of what your diners want and foster a dedicated following.

Loyalty programs and personalization: Speaking of a dedicated following, loyalty programs are evolving to offer more than just points; programs now provide personalized rewards. By analyzing a customer’s purchasing behavior, restaurants can send targeted promotions or special offers that align with their preferences, making each customer feel valued and committed.

As we look into the future trends in the restaurant industry in 2025 and beyond, one fact is undeniable: adapting to emerging trends is essential for success. Customers want healthier, more sustainable menu options, and many diners are actively seeking out restaurants that align with those values. Additionally, AI and automation is quickly revolutionizing restaurant management duties, enhancing efficiency while delivering personalized experiences to foster customer loyalty. 

By embracing modern all-in-one technology solutions like Otter's POS system, restaurant owners can streamline their processes, optimize food costs and inventory, and create tailored dining experiences that resonate with guests. As we approach 2025 and beyond, those who proactively adopt these trends will meet customer expectations and gain a competitive edge in an ever-evolving market. Now is the time to take action—invest in innovative strategies and position your restaurant for long term achievement.

Get your restaurant ready for 2025 — Book a demo with Otter.

5 trends In the restaurant industry to look for in 2025

Otter’s latest features for December. Otter Loyalty app, Ads optimization, Tipping options, Interac refunds, Menu tax management.

Otter Product Updates – December 11, 2024

Create and manage your loyalty programs per brand or location using the new Loyalty App. Customize program mechanics, including points and reward values, to suit your needs.

Marketing can now run your delivery app ads for you to ensure the best use of your budget. Its AI model learns from thousands of stores every day and finds the optimal mix of ad settings for each of your stores. Continue to customize each campaign’s spend target, duration, and weekly budget.

Offer guests options when and how to tip great service. Enable or disable tipping after payment and acceptance of cash tips, as well as default tip amounts upon checkout. Guests can now also leave tips on their receipts.

You can now easily process refunds for payments made with an Interac debit card in Canada. Remember that Interac requires the card to be present when issuing a refund.

Ensure your taxes are in line with what your delivery partners expect to receive. The Menus app can now help you to configure your tax settings, including tax rate per item and withholding tax per delivery partner.

Streamline your kitchen operations and enhance order accuracy with the latest technology! Our 6 Best Kitchen Display Systems of 2025 article breaks down top solutions that help restaurants speed up service, reduce errors, and keep the back-of-house running smoothly. Discover how these systems are revolutionizing modern kitchens and why they’re a game-changer for your restaurant's success.

6 best kitchen display systems of 2025

Anthony Bourdain knew at heart that sharing is indeed caring. He once stated, “If you have a good experience in a restaurant, you tell two people. If you have a bad experience, you tell ten people.” For restaurant owners and managers, providing an exceptional dining experience goes far beyond food and involves streamlining kitchen workflows and enhancing efficiency. Kitchen display systems are great allies when it comes to helping achieve consistent operations and rave reviews. 

In this post, you will learn more about kitchen display systems, how to choose the right one for your restaurant business, and find out our top picks for 2025.

A kitchen display system (KDS) is a digital tool that revolutionizes restaurant operations in two key ways. First, it replaces traditional paper tickets with clear, color-coded digital displays that show incoming orders in real time, seamlessly integrating with prep stations and layouts. Second, it enhances the overall functionality of your business by introducing new capabilities that streamline day-to-day operations. Apart from this, it offers the following benefits:

Kitchen Display Systems (KDS) replace paper tickets with digital displays, so no more lost or damaged orders. This paperless approach not only saves money but also streamlines communication, especially when compared to outdated kitchen printers.

By centralizing order information on digital screens, KDSs prevent miscommunication and ensure consistent order fulfillment. This simplifies training for new staff, which reduces the learning curve and allows them to quickly adapt to the kitchen's layout and workflow.

KDSs offer flexibility and efficiency. Staff can easily access detailed order information, including recipe specifications, dietary restrictions, and substitution requests. Complex tasks like order sequencing and timing are automated, optimizing kitchen workflow at prep stations and beyond.

Data-driven insights are a significant advantage of KDSs. By analyzing order history and performance metrics, restaurants can identify areas for improvement. This data-driven approach helps optimize operations, reduce waste, and enhance overall efficiency.

Faster service times and accurate orders lead to happier customers.

For instance, a QSR can use a KDS to prioritize orders based on urgency, ensuring that customers receive their food promptly. KDSs can benefit fine-dining establishments by minimizing delays in the kitchen and ensuring that dishes are plated and served at the optimal temperature. These are just two of the many ways in which these systems benefit your daily operation.

Choosing the right KDS can significantly impact your restaurant's efficiency and customer satisfaction. It is important that your choice suits your restaurant needs. So, we have established a set of criteria to help you navigate this decision-making process. Overall, consider the following:

Integration with point of sale: KDSs should integrate with your Point-of-Sale (POS) system. Prioritize KDS options that offer seamless connections with their native POS system.

User-friendliness: By choosing KDSs with intuitive interfaces and minimal training, you reduce the likelihood of errors and accelerate workflow, which will boost efficiency in your kitchen operations.

Comprehensive features: Order management and timing overviews are some of the essential features your KDS should have. Choose a well-equipped system to guarantee a quick-service experience.

Scalability: KDSs may accommodate increased volume and complexity. Such ensures smooth operations as your restaurant in the long run will be able to expand its menus or even open additional locations.

Customer support and training resources: Reliable customer support and training resources are vital for optimal KDS utilization. Choose a  KDS provider that offers comprehensive training materials, prompt customer support, and helpful how-to guides.

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