Handoffs
Orders up
and out the door
Keep customers and couriers in the know on order status to prevent overcrowding and make handing off orders as smooth as possible.
Picture-perfect pickups
Delayed orders, confusing pickups, and overcrowding make deliveries difficult. Here's how you can help make couriers' lives easier.
Confirm every order
Update food prep times when you’re extra busy to reduce kitchen backups.
Clear your counters
Communicate clearly to customers and couriers so there’s no overcrowding around your front counter.
Send real-time updates
Something change? Notify both customers and couriers so everyone is on the same page about the status of each order.
Integrate everywhere
Otter integrates with 100+ top third-party restaurant services so no data points slip through the cracks.
Synchronized sendoffs
You’ve already done the cooking. Make getting orders out the door the easiest part.
Real-time updates
Customers shouldn’t have to battle couriers through the door. People picking-up can check in via QR code when they arrive so they’re in, out, and on their way.
Pickup feed
Display a feed of each courier as they come in to pick up orders so it’s clear who needs what and no one is left lingering by the entrance.
SMS notifications
Send a text to customers as their orders move through each stage to set accurate delivery expectations.
We talk about it all the time. We have no idea how we did delivery without Otter. It’s just a no brainer.