Essential Components of a Restaurant POS System
A restaurant Point of Sale (POS) system is a vital tool for processing and recording transactions between the restaurant and its customers. It comprises several essential components that ensure its efficient operation.
The infrastructure of a POS system may include an Internet connection, Router, Firewall, and Network. The hardware components typically include a PC/Server, POS Touchscreen or Keyboard terminals, POS Printer, Kitchen Printers, Kitchen Display System, and Mobile devices.
On the software side, components include the PC/Server Operating System, Back-office or enterprise management software, POS Application, and Kitchen Display software. These components offer additional functionality such as inventory management, customer relationship management, financials, and warehousing.
Operational services of a POS system could include above store enterprise reporting, central reservations, mobile device integration, gift cards, guest loyalty, online ordering, online inventory management, and payment processing.
Lastly, installation and support services are crucial for the smooth operation of a POS system. These services may include systems preparation, systems installation, ongoing hardware and software support, periodic maintenance, and help desk.
The Impact of Hardware on the Functionality of a Restaurant POS System
The functionality of a restaurant POS system is significantly influenced by the choice of hardware. Smart terminals equipped with built-in computer chips are essential for running POS software effectively. These terminals manage employees, generate insightful business reports, create loyalty programs, manage inventory, and even handle specific tasks like creating gift cards.
The inclusion of additional hardware components such as cash drawers, barcode scanners, product scales, kitchen order screens, and portable smart terminals can further enhance the POS system's functionality.
Tablet POS systems offer a compact and user-friendly interface ideal for tableside ordering and payment processing. Kiosk POS systems allow customers to independently place orders and complete transactions. Mobile POS (mPOS) systems provide flexibility and efficiency for businesses with mobile operations.
Differences Between Traditional and Tablet-Based POS Systems
The transition from traditional to tablet-based Point of Sale (POS) systems has sparked a significant shift in how restaurants operate and interact with their customers. Tablet-based digital menus have been shown to enhance the dining experience by generating greater enjoyment and increasing the likelihood of customers adopting this technology.
However, the preference for digital menus is not universal. Some customers may still prefer traditional paper menus when ordering familiar foods. This preference indicates that restaurants might need to maintain a hybrid approach, offering both digital and traditional menus to cater to varying customer preferences.
Necessary Peripherals for a Complete Restaurant POS Setup
A complete restaurant Point of Sale (POS) setup requires several peripherals to ensure comprehensive management of restaurant tasks. These peripherals include a smart terminal, cash drawer, barcode scanner, product scale, kitchen order screen, portable smart terminals, printer, and a display pole.
The choice of peripherals will depend on the specific needs of the restaurant and the POS system chosen. For instance, a system like Toast POS requires a paid mobile reader and smart restaurant management tools. While the basic plan may not have a monthly fee, certain peripherals like the mobile reader are paid, and additional hardware or advanced features may incur extra costs.
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