Case Studies

Boston's Love Art Sushi Restaurants set their team up for delivery success with Otter

Oct 13, 2022 | 4 min read

Do you love Love? Do you love Art? Do you love Sushi? If you’re like us, you’re nodding your head in a resounding yes. And if you live in Boston or Connecticut, even better.

Let us introduce you to Love Art Sushi, the fast-casual sushi restaurant located at two current locations: Fenway and Downtown Crossing. The sushi spot also offers delivery, catering, and pick-up.

But before we talk about the restaurant’s mouth-watering menu (equipped with fresh seafood, poke bowls, and sushi burritos), let’s rewind about a decade to learn how the beloved sushi restaurant concept came to be.

Love Art owners Ronald Liu and Jessica Chiep

It all started when Love Art Sushi owners Ronald Liu and Jessica Chiep met and fell in love at the University of Connecticut.

After the pair graduated, they moved to Boston and started jobs that had nothing to do with food; Jessica worked as a Cytogeneticist, and Ronald worked in marketing and sales. But outside of work, the couple honored their true passions: cooking and traveling. In fact, it was their adventures abroad that shaped their tastes for different cuisines, flavors, and restaurant experiences.

What they did next required guts! The couple quit their jobs and decided to open their first restaurant, H.A. Cafe, in 2014. Introducing flavors like bubble tea, curry udon, and more to Storrs, Connecticut was a hit.

Coming up with Love Art’s creative concept: the deconstructed sushi bowl

One busy at the H.A. Cafe, Ronald’s football team friends came to order sushi rolls, but the line was winding out the door. Since Maki rolls take more time and the demand was high, the pair came up with the idea of serving seasoned Japanese sushi rice and raw cut fish in a bowl!

With a knack for innovation, the pair invented “The Husky Bowl” (which became a Love Art Sushi staple) after a busy night at the H.A. Cafe.

Love Art Sushi x Otter

This bowl blossomed into the Love Art project, and both Jessica and Ronald moved back to Boston to put everything they had into building this new concept. Thus, in 2017, Love Art Sushi was bornopening first in the Fenway neighborhood and expanding to downtown. Recently, the pair also built and opened Poke by Love Art in 2020.

According to the pair, The Love Art concept is simple. Provide customers with an extensive menu and ingredients that are sourced daily in small batches at affordable prices. With a wide range of options, the Love Art team is ready to assist customers with their needs across a wide spectrum of possibilities. Going above and beyond for our customers is simply standard and has been our foundation throughout the years.

The Love Art project puts customers first

This bowl blossomed into the Love Art project, and both Jessica and Ronald moved back to Boston to put everything they had into building this new concept. Thus, in 2017, Love Art Sushi was born—opening first in Fenway neighborhood and expanding to downtown. Recently, the pair also built and opened Poke by Love Art in 2020.

According to the pair, “The Love Art concept is simple. Provide customers with an extensive menu and ingredients that are sourced daily in small batches at affordable prices. With a wide range of options, the Love Art team is ready to assist customers with their needs across a wide spectrum of possibilities. Going above and beyond for our customer’s is simply standard and has been our foundation throughout the years.”

Love Art Sushi trusts Otter to power its online ordering business

When asked about working with Otter, Ashley tells us, “It’s been pretty good! Everything is seamless for us just because we have a lot of third parties, and with it all just being on one tablet, it’s a lot easier for us. And easier for our staff to learn from one tablet instead of taking time confirming each one on every single one.”

The biggest benefit? The support Otter’s all-in-one solution provides to the staff. Otter is designed to help ease the back-of-house and front-of-house struggles many restaurants face, especially when trying to grow their delivery business. We know how many hats team members, chefs, dishwashers, managers, and owners alike are expected to wear to keep their restaurant thriving — and we also know how to help simplify.

“Otter definitely provides our staff with making seamless transactions from start to finish— starting from having the tickets automatically printed out to be able to view all orders from one tablet, to reprint. Everything is faster and easier for our staff with Otter.”