Otter Product Updates – April 9, 2025

NEW Guest Directory App

What: Guest profiles, previously found in the Marketing app, can now be found in the new Guest Directory app. The directory will contain guests who order through your Otter POS, Otter Kiosk, and Online Ordering channels. You can also adjust their Loyalty program’s points balance if they’re enrolled in one. 

Learn more about it here. 

Value: Previously, there were no easy ways to search for a particular guest or manage their loyalty balance. Now, it’s all streamlined into our one intuitive, easy-to-use platform.

Loyalty: Reports

What: A new report in Analytics shows you how your loyalty programs are performing, with breakdowns of the percentage of loyalty orders to total orders and details per loyalty order. 

Value: With new reports, you can track loyalty program adoption and performance, solving a challenge that previously made it difficult to assess their effectiveness.

Otter POS: Improved order numbering

What: Users now have the option to switch to a sequential order numbering system, with order numbers generated according to predefined parameters. This feature can be configured in the Otter POS settings within the Otter Dashboard. 

Value: The current numbering system generates a random sequence of numbers and characters. With this update, front-of-house and back-of-house staff can work and coordinate tasks more efficiently with less risk for error by calling out order numbers.

KDS: All Day View

What: Toggle to a new All Day View to see a list of all items ordered across all active tickets, regardless of channel. Open the All Day View panel and tap the items to highlight which orders they belong to. 

Value: Preparing ingredients common across several menu items is much easier when you can chop, boil, or bake them in one go. With the All Day View, you can forecast how many you’ll need to prepare with a simple list instead of checking every order.

Otter POS: Cash Drawer Editing

What: Supervisors can adjust drawer starting balances, pay-ins and pay-outs, and closing balances using the Drawers app. Edited fields will be noted beside each item, showing when and who made the updates. 

Value: Make it easier to correct mistakes after reconciling discrepancies with balance editing.

Menus: Preselected Modifiers

What: Make some of your modifiers preselected by default. For example, when a customer orders fries, a ketchup packet can be preselected to accompany it. The customer can still choose to remove it upon checkout. To set this up, head to the Menus app and edit the modifier group you need.

Value: Making some modifiers preselected can speed things up for you and your guests. They will no longer have to scroll through your menu to find the necessary condiment or utensil.

Menus: Internal Names

What: Entire menus, categories, items and their modifiers, or modifier groups can have their own internal names that only you and your staff can see. These will be the names used by Otter POS and KDS for your staff to refer to. You can also search using these names. 

Value: Create a shorthand that only you can see for some of your menu items to make it easier for you and your staff to search for them while keeping them enticing and descriptive for your guests.

Menus: Reorder Menu Items

What: Reorder your categories and items to prioritize what is shown first or last. Head to the Menus app, select the reorder button, and drag items with items at the top shown first. Your customers will see these changes if their ordering channel supports them. 

Value: The simple ordering of your menu items can impact your sales. Items seen first can be purchased more often, especially if the menu is long.

Order Manager and Otter POS: Printer Configurations

What: Control when tickets are printed. Dine-in tickets can be printed when the order is sent or when the customer’s tab is closed. All other tickets can now be printed only when the order is adjusted. Head to the settings page of your Order Manager or Otter POS device. 

Value: More control over printer settings allows you to personalize your Otter products to your restaurant's workflows.