The start of 2024 has been a busy time for Otter! We’ve launched our upgraded restaurant POS system, introduced new features across our solution suite, and remained leaders in restaurant technology. Don’t take our word for it, though! A chef is only as good as his last dish, and a restaurant tech service is only as successful as its users. That’s why we’re taking this post to highlight the most important ingredient in the Otter recipe: our customers. Read on for 10 of the latest Otter reviews, and see why 275,000+ businesses trust our all-in-one POS system for restaurants.
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Mustard’s Last Stand – Denver, CO
Fast food fanatics in Denver don’t need to go far for the city’s best hot dogs, burgers, and Italian beef. Established in 1978, Mustard’s Last Stand is Colorado’s leading chain for Chicago-style cuisine. It’s also a major presence in the city’s online delivery scene, empowered by Otter’s restaurant Order Management and Menu Management solutions. With Otter, Mustard’s is able to maximize the profit they make on digital orders in-house or through delivery apps. They’re also able to reach more eaters in new areas, making this business top dog in Denver casual dining.
"Otter’s made everything easier. You just need the one tablet, instead of having four or five tablets up there. You only have to deal with one thing. It’s easier for employees – they don’t need to look around for what they need. You know exactly where it’s going to print the ticket, how concise and to-the-point it is. It tells you where you’re going and what it’s doing. And that feedback’s been super nice."
Dave Goodhart, Owner
Mustard’s Last Stand
Big Daddy Bagels – Boulder, CO
Craving breakfast? Boulder’s Big Daddy Bagels is the restaurant chain for you! They’ve served over 72,000,000 customers through the past 30 years, but their most profitable era is happening now. Since partnering with Otter, Big Daddy Bagel’s has increased its sales by 40%, getting more out of every order. With the new revenue that Otter’s solutions have helped them unlock, the chain is able to grow and develop effectively. Otter’s Menu Management app keeps all the chain’s menus and items in sync, too, making the business consistently popular.
"I would describe Otter as “simplification of technology”. You don’t have to worry about multiple tablets. You don’t have to worry about accepting orders. You don’t have to worry about publishing multiple menus – it changes everything. It’s all in one place, and it’s super, super simplified. Really easy – straight-to-the-point convenient. I’d say it’s worth the money."
Matt Smith, General Manager
Big Daddy Bagels
Naf Naf Grill – Chicago, IL
Middle Eastern food is becoming more popular in the U.S. every year. Fortunately for eaters, Naf Naf Grill is here to serve up Mediterranean favorites with a decidedly American twist. This chain is constantly developing and experimenting with new items – and they’re using Otter to do it right. Otter’s solutions for menu and financial data help Naf Naf Grill understand what customers are hungry for. By using information about popular items and eater preferences to inform their decisions, Naf Naf’s team builds out profitable dishes for in-house dining and delivery.
“Otter has played a crucial role in uncovering insights and opportunities we had not previously explored. This partnership allows us to effectively take control of our finances and save time by consolidating our stores and delivery partners onto a single platform.”
Greg Willman, Chairman and CEO
Naf Naf Grill
Taqueria La Estrella – San Francisco, CA
It isn’t easy to run two restaurants and a food truck all at once, but that’s exactly what Taqueria la Estrella does. Owned and operated by the Carmona family, this chain of Mexican eateries is shaping Southern Californian cuisine over various channels. Keeping all these different storefronts and menus together in one tablet is Otter, which lets the family focus on serving their home-cooked cuisine. Taqueria La Estrella uses Otter’s Online Ordering solution to increase delivery profit with zero commission fees, too!
“Otter made it easy for us to get orders. The thing we’re best at is making food – Otter takes care of getting it to the customer. I didn’t think it was going to be that helpful. But it’s amazing! We get our direct orders and our delivery app orders in the same tablet, with the same procedure. We didn’t have to learn anything new."
Karina Carmona, Operations Manager
Taqueria La Estrella
Amore Pizzeria – Pinellas, FL
As one of the first Otter POS users, Amore Pizzeria has plenty of experience with getting their orders organized. The Pinellas-based pizza restaurant has collaborated closely with Otter’s support team to shape its own unique POS experience. That includes operating a dynamic virtual brand, which keeps the business’s orders and revenue high without compromising on quality. Amore Pizzeria’s team uses Otter’s new POS system for restaurants to manage multiple channels at the same time, maximizing efficiency.
“Otter as our POS system has been great for our restaurant! Their support team is always really responsive with every question, and they give detailed answers to help us with managing our deliveries and processing orders. It’s very simple and easy-to-use. It helps my team be more productive, and it’s functional. It connects with all the delivery apps we need, too.”
Jules Ngankou, Owner
Amore Pizzeria
Jim’s Burgers – Bell, CA
Restaurants don’t get to be around for 66 years without lots of hard-earned knowledge and expertise. That’s what the team at Jim’s Burgers has more of than anyone else: a deep understanding of their community’s tastes. When they partnered with Otter, the fast food icon’s staff didn’t lose that expertise – they brought it into the modern age. Now, Jim’s Burgers serves more customers than ever with Otter’s restaurant solutions, keeping the business profitable into 2024. Alongside Otter, Jim’s Burgers’ six decades of experience evolves and achieves more.
“These days, people are demanding delivery services, and they’re more comfortable using apps. I’ve got to keep up – I don’t want to miss the boat. I have Otter to help me with that. They’re helping me integrate this new vision for the restaurant. They’re taking me to the next level. Otter utilized a lot of my old system and brought it together with my new one.”
Gus Frousakis, Owner
Jim’s Burgers
Jose Chiquito – Broadway, CA
17 years ago, Marlon Medina joined Jose Chiquito as a cashier, picking up English as he went along. Now, he’s the owner of Broadway, California’s most popular Mexican eatery, and a pillar of his community. By using Otter’s digital delivery solutions, Marlon and his team were able to keep revenue strong throughout the COVID-19 pandemic. Today, they use Order Manager and Menu Management to serve a legion of passionate eaters over in-person and online storefronts. With Otter’s support, Jose Chiquito also provides meals to impoverished Guatemalan families.
"When we discovered Otter, we learned that everything they did was for the good of my team. We’re working with them, and they’re helping us to be better. We’re trying to improve. We’re committed to Otter – we relate to them. That’s what I love: with Otter, I’m always finding new ways to expand how I want to. You don’t get that with other companies.”
Marlon Medina, Owner
Jose Chiquito
Otter for Enterprise and Franchises
Cinemark – Plano, TX
Think Otter is only valuable to restaurants? Think again! This year, we partnered with leading movie theater chain Cinemark to provide POS solutions across the brand’s 500+ locations. Cinemark’s team uses Otter to serve concessions within their theaters and beyond, reaching more customers and maximizing profit. As the first American theater chain to partner with all top delivery apps, Cinemark enhances their service with Otter. Our POS and delivery solutions let their staff focus on attending to in-house clients, maintaining the chain’s high-quality experience.
“Otter has helped us deliver the best possible guest experience when it comes to cinematic snack delivery. Our theater teams appreciate all Otter has to offer and its ability to streamline our third-party delivery process, resulting in order increases and productivity growth.”
David Haywood, SVP of Food and Beverage
Cinemark
Lip Eats – Phoenix, AZ
Created by Executive Chef Lindsay Manchua and entrepreneur Tip Horne, Lip Eats serves several virtual restaurant brands across Phoenix. Powering the business? Otter’s all-in-one POS software, which lets Lip Eats provide strong, consistent service and food over every brand. Otter POS also manages orders, sales, and data for the business’s real-world restaurant, Backstreet Asia. Lip Eats’ team values Otter’s flexibility and dynamic processes for helping them try out new menus without compromising on profit.
“Otter is seamless. It’s perfect. It cannot be any better. When you consider the fact that you can use it to build multiple brand concepts within one system, it’s worth its weight in gold. There’s no way you can do this at an efficient level if you have multiple tablets."
Tip Horne, Co-Owner
Lip Eats
United Pacific – Long Beach, CA
As one of the largest West Coast convenience store chains, United Pacific needed an effective way of managing all its items. That’s why they went with Otter POS. Our digital order solutions let the chain’s 350+ locations offer both in-house and delivery service, opening up new revenue streams. Otter’s solutions also let United Pacific make the most of top delivery apps through automated promotional marketing, keeping customers engaged. As the brand embraces innovation, Otter provides a critical core to their business’s service and profit margins.
“In order to keep our convenience stores performing, we knew we needed to digitize. But we weren’t entirely sure where to start. This collaboration [with Otter] has allowed us to effectively grow and manage our delivery business by enabling us to aggregate all of the delivery partners into a single platform.”
Travis White, Division Manager
United Pacific
Otter helps these businesses – and many more – succeed.
As leaders in today’s restaurant technology landscape, we understand the needs of business owners across all shapes and sizes. The clients we’ve chosen to highlight here are just a few of the brands that we help to maximize profit. (See even more customer stories on our blog.) We’re proud to support restaurants, food trucks, and chains like these ones, and we’re always eager to help them achieve even more. Otter’s system isn’t just a powerful piece of restaurant hardware – it’s the next era of POS technology.
