Otter’s latest restaurant product features for March. Refund based on items, close the day with a checklist, earn points from receipts, edit POS discounts, change your POS layout, configure negative modifiers, and see net sales.

Otter Product Updates – March 12, 2025

What: Otter POS customers can now refund specific items and not just a specific amount. Refund like you normally would and select the “items” tab on the left hand side. Note:taxes and other charges will be included in the amount.

Value: Previously, your staff had to calculate the right amount if only a part of the order needed to be refunded. With this feature, they can process refunds faster, easier, and with less risk of errors right from the POS terminal.

What: Supervisors now have a checklist to ensure all open transactions are closed, staff are clocked out, and drawers are reconciled. Close the day by going to the home screen of your Otter POS and tapping the close the day button (sunset icon). Staff still clocked in can be clocked out from the same screen.


Value: With the long list of tasks required to properly close a restaurant at the end of the day, supervisors may sometimes forget some items. This update improves consistency across your operations and makes it easier to do accounting at the end of the period with a routine that your team can easily follow.

What: QR codes can now be printed at the end of your receipt for guests to easily claim points from their order or sign up for your loyalty program. Head to the Loyalty app in your Otter Dashboard, navigate to the specific loyalty program and toggle collection of post-order rewards. This also enables your Online Ordering and Kiosk channels, if available, to include QR codes in their receipts. Check out our help center for details or learn how Loyalty can help you drive repeat orders.


Value: Guests can miss earning loyalty points or even signing up for your loyalty program when they’re in a hurry. Now, they don’t need to worry about missing out on points when they can claim it after their purchase. You’ll also be able to increase the signups to your loyalty program.

What: Existing POS discounts can now be edited to configure their discount type, amount, and other settings. Navigate to the Marketing app > POS Discounts and select the discount you want to edit. It may take up to 10 mins for changes to take effect.


Value: You’ll no longer have to delete and create new discounts just to update a setting.

What: A new compact layout for your Otter POS menu allows you to compress items on the screen to see more. Select between this or the default layout by going to the POS app on your Otter Dashboard and navigating to the Devices > Terminals menu. A new option for a three-column layout is also available.


Value: You can now see more items on the screen so you can scroll less to find the specific item you need.

What: You can now build your menus with modifiers that, when removed from an item, will adjust the item’s price. For example, guests can skip the cheese on their hamburger and its price will be adjusted to reflect that. To find out more about configuring modifiers, visit our help center.


Value: Your guests will appreciate an easier way to customize their orders and your staff will be freed up from manual adjustments for every custom order.

Online ordering, QR code ordering, and kiosks: Negative modifiers

What: A new Net Sales metric is now available in the Analytics app’s Sales dashboard. This shows you your estimated sales after discounts and adjustments, including paid canceled orders. It excludes unpaid canceled orders. Note that this can still differ from your payout statement due to fulfillment status, adjustments, and error charges still being finalized.


Value: Previously, your (Gross) Sales number can differ greatly from your actual payout because of various adjustments. With the Net Sales metric, you have a clearer picture of what your final payout may look like.

Managing orders from multiple platforms shouldn't feel like chaos. Our new guide breaks down the top 10 multichannel software solutions for restaurants, with tips to choose the right one for your business. Ready to simplify? Discover why Otter’s the #1 choice

10 best multichannel softwares for restaurants

Running a modern day restaurant means managing orders from what feels like a million different places at once. Customers order through your website, in person, over the phone, on kiosks, and through delivery marketplaces like DoorDash and Uber Eats, simultaneously. Keeping track of all these orders without the right system can become overwhelming. 

That's where multichannel software for restaurants comes in. Multichannel platforms gather all your orders together in one place, making your life easier and your customers happier. Gone are the days of frantically switching between tablets and screens – with multichannel listing software, you can manage all your orders from a single dashboard.

As industry leaders who have helped thousands of restaurants streamline their workflows with our all-in-one POS system, Otter knows what you need to consider when deciding on multichannel order management software. In this post, we’ll go over the following:

What multichannel software is and why it matters

The top 10 multichannel business solutions for restaurants

How to choose the right system for your needs

The key benefits of using multichannel software

Why Otter stands out from the competition

Ready to stop the order chaos and experience more stress-free days? Let's do it.

Imagine having an assistant on-call at all times who manages every order and organizes them into one list. Except the assistant is a software, and the list is your restaurant’s all-in-onePOS system. Even if orders are coming in at the same time in person, on the phone, on your website, and through delivery retailers, a good software will streamline all the information you need to get the order ready quickly.

What is multichannel software for restaurants?

An advanced multichannel listing platform will connect the following for easy organization:

Third-party delivery apps (Uber Eats, DoorDash, Grubhub)

The moment an order comes in from any of these sources, multichannel ecommerce software will add it to your queue instantly. This flow of orders syncing into one system helps to eliminate order errors, decrease wait time, and effectively eliminate the confusion that comes with managing multiple tablets and systems.

Here are the top 10 multichannel software solutions restaurant owners and managers trust to manage their orders, menus, and sales across multiple channels.

Note: The following ratings are based on a comprehensive analysis of user reviews from G2, Capterra, and TrustRadius, combined with restaurant owner satisfaction surveys conducted by Restaurant Technology Network, and feature evaluation by restaurant tech experts at RestaurantTechInsider as of January 2025.

Overview: Otter is a complete multichannelorder management system built specifically for restaurants. It's ideal for both single-location restaurants and multi-location chains looking to streamline and grow their delivery and takeout operations.

Top 10 multichannel software solutions for restaurants

Reason for inclusion: As the industry leader in multichannel management, Otter offers a purpose-built platform that addresses the unique challenges restaurants face when managing orders from multiple sources. Otter was created solely for restaurants which is why more and more businesses are switching to their all-in-one system.

Lowest POS processing fees in the industry (see below)

Seamlessly integrates with all major delivery platforms (Uber Eats, DoorDash, Grubhub, and more)

Modern, user-friendly dashboard that consolidates all orders in one place

Real-time menu management and item editing across all platforms

Detailed analytics, AI marketing tools, and solutions-based reporting features

Reliable and accessible, 24/7 customer support team

Restaurant-grade hardware and software that’s built to last 

Platform focuses on digital services, with few tools for physical menus

Pricing: Multiple pricing tiers based on restaurant needs starting at US$19 per month. The next tier is $59 per month with 2.39% + 15¢ per transaction.

Unique features: Otter's AutoAccept technology automatically confirms orders so no order is missed, and its direct POS integration eliminates the need for manual order entry.

Overall Rating: 9.5/10 – The most comprehensive multichannel management software designed exclusively for restaurants.

Overview: Toast is a popular restaurant POS system that has expanded to include multichannel order management capabilities. It works well for full-service restaurants that prioritize in-house dining but want to expand their delivery and takeout operations.

Reason for inclusion: A well-known name in the industry, Toast offers a solid solution with strong in-house POS features and growing multichannel capabilities.

Strong integration between POS and online ordering

Less specialized for delivery management than dedicated multichannel platforms

Pricing: Starting at $69/month per location, plus payment processing fees.

Unique features: Toast offers a comprehensive suite of restaurant management tools including payroll and team management.

Overall Rating: 8/10 – Great for restaurants focused primarily on dine-in with some delivery needs.

Overview: Square is a versatile POS system with multichannel selling capabilities that’s good for small businesses to medium-sized restaurants, cafes, and food trucks.

Reason for inclusion: Square serves as an accessible entry point for restaurants just beginning to expand into multichannel sales.

Limited advanced features compared to specialized solutions

Third-party delivery integrations less comprehensive

Pricing: Monthly fees start at $60 per location, plus 2.6% + 10¢ per transaction.

Unique features: Square's system includes marketing optimization tools, customer loyalty programs, and an integrated online ordering site.

Overall rating: 7.5/10 – Best for smaller operations with straightforward multichannel needs.

Overview: Chowly specializes in integrating third-party delivery platforms with existing restaurant POS systems, ideal for restaurants with a preexisting POS looking to add delivery management.

Reason for inclusion: Chowly fills an important niche for restaurants that like their current POS system but want to improve their multichannel order management.

Eliminates the need for tablets from multiple delivery services

Fewer analytics compared to comprehensive platforms

Pricing: Starting around $99/month per location, with additional fees based on order volume.

Unique features: Chowly offers menu management across multiple delivery platforms from a single dashboard.

Overall rating: 8/10 – Excellent choice for restaurants with an existing POS looking to integrate delivery platforms.

Overview: Deliverect is a global multichannel order management system that helps restaurants manage online orders and delivery services. It's suitable for restaurants of all sizes with a strong focus on delivery operations.

Reason for inclusion: It offers a robust international support network, ideal for restaurants operating in multiple countries.

Extensive integration options with global delivery platforms

Advanced features may require technical setup

Pricing: Starting at approximately $89/month per location, with customized pricing for larger operations available.

Unique features: Menu management tools allow for easy, simultaneous updates across all connected platforms.

Overall rating: 8/10 – Restaurants with international locations can benefit from Deliverect’s global system.

Overview: MarketMan combines multichannel inventory management with order processing, making it excellent for restaurants that want to closely track inventory across all sales channels.

Reason for inclusion: MarketMan stands out for its inventory-focused approach to multichannel management.

Exceptional inventory tracking and management

Recipe costing and menu engineering tools

Pricing: Starting at $99/month per location.

Unique features: Real-time inventory updates based on sales across all channels helps prevent stockouts and over-ordering.

Overall rating: 7.5/10 – Best for restaurants focused on inventory management across channels.

Overview: CAKE offers a multichannel solution with strong POS features and growing online ordering capabilities, making it suitable for medium-sized restaurants balancing in-house and takeout operations.

Reason for inclusion: CAKE provides solid hardware options with a growing suite of multichannel features.

Reliable hardware designed for restaurant environments

Fewer third-party delivery integrations than specialized platforms

How to choose the best multichannel software for your restaurant

With so many options available, finding the right multichannel software for your restaurant can feel difficult and sometimes lead to settling for what you currently have. However, it’s critical for your business to invest in modern tech that has the capability to grow alongside your business.

Here's a simple step-by-step guide to help you make the best choice for your business.

The following questions will help you identify what your restaurant really needs.

What channels do you use? In-house dining, website orders, phone calls, third-party delivery apps, kiosks, etc.

What are your biggest pain points? Order errors, inventory problems, slow service, managing multiple tablets

What volume of orders do you handle? Small, medium, or large

Do you need special features? Menu customization, customer experience and relationship management, detailed reporting

Be honest about your challenges. Are you losing orders? Struggling with stock levels? Finding it hard to manage delivery timing? The right software should solve your specific problems.

Are you planning to expand in the future? The best multichannel software grows with your business. Identify the best system for your restaurant by finding out the following:

Will this software still work if you open more locations?

Can it handle a significant increase in order volume?

Is it easy to add new delivery platforms or sales channels?

Is it intuitive enough for staff to understand as you add features?

Does the platform offer support to help you keep business running smoothly?

Multichannel software needs to integrate as seamlessly as possible with pre-existing tools. Be sure it’s compatible with:

Your current POS system (if you want to keep it)

Delivery platforms including UberEats, DoorDash, Grubhub, etc.

Discover how Otter's Order Manager integrates with all your existing systems.

Step #4: Understand the pricing structure

Many options claim they have a free trial or low monthly fee, but it’s very important to ask about the entire pricing structure from the beginning. Otter does not believe in hidden fees, and promises transparent pricing. Multichannel software pricing can be complicated depending on the provider, so get clear on things like: 

If a system seems notably cheaper than the industry average, there’s a chance it might cost more in the long run with hidden fees. Ask for a complete breakdown of all costs over a one-year period.

Step #5: Read customer reviews and case studies

Look for feedback from restaurants similar to yours by:

Checking testimonials and online reviews 

Asking for references from the software company

Looking for case studies on their website

Joining restaurant owner groups and asking for recommendations

Pay special attention to comments about customer support quality. When you have a problem during a busy service, immediate assistance is critical.

Many multichannel software companies offer free trials, live demonstrations, or virtual software tours before you need to make a commitment. Have your staff try it too, since they're the ones who will use it every day! Ask about Otter’s free demo offering.

Taking these steps will help you to find an ideal multichannel software that truly fits your restaurant's needs, making operations smoother and boosting your bottom line.

Managing multiple sales channels shouldn’t be complicated. With Otter, you can effortlessly centralize orders, sync with your POS, automate inventory tracking, and boost customer satisfaction—all from a single platform.

Despite the many multichannel software options available, Otter stands out as the first choice for today’s innovative restaurants. Here's why restaurant owners around the globe –– and in your neighborhood –– trust Otter with their multichannel management:

Unlike generic business software adapted for restaurants, Otter was created exclusively for the restaurant industry. Every feature addresses the specific challenges restaurants face when managing multiple ordering channels.

The team behind Otter has deep restaurant industry experience. We truly understand what it means to run a kitchen during rush hour, the importance of delivery timing, and why it’s crucial to manage inventory levels efficiently across multiple platforms.

Otter provides everything you need in one comprehensive system:

Order management: Consolidate orders from all sources into one streamlined system

Menu synchronization: Update your menu once and see changes across all platforms

Delivery integration: Connect with all major delivery services through one tablet

POS integration: Seamlessly connect with your existing POS system

Inventory tracking: Automatically update inventory as orders come in and avoid overselling

Reporting and analytics: Receive actionable insights and real-time product data

Integrations: Keep existing patterns and expand your reach with 100+ integrations

With Otter’s all-in-one approach, you’ll no longer need to piece together multiple systems or worry about system compatibility. Plus, your team will love it too.

Works for all restaurant types, especially delivery-first

Whether you run a food truck, neighborhood café, fast casual restaurant, or multi-location chain, Otter can scale to meet your needs.

Small operations can streamline delivery and takeout with our straight-forward, intuitive system

Mid-size restaurants can balance in-house and delivery orders efficiently

Large chains maintain consistency across all locations while gathering valuable data

Ghost kitchens are able to manage multiple virtual brands from one kitchen

Food trucks can track inventory and orders regardless of space and staff

No matter your size or concept, Otter provides the tools you need to thrive in today's competitive market.

How has Otter helped restaurant owners? Check out some customer reviews before you book a demo with us:

“Otter allows me to manage everything from one system – we can do menu and pricing updates, online ordering management, in-store order entry through the POS, Kiosk ordering. All from Otter.” Reda Iabbakh, Owner, IDK Philly 

“Otter makes everything easier. You just need the one tablet instead of having four or five. I’m saving time and money, getting more deliveries, and my employees are happier. I was one of the naysayers for a long time. Now, I don’t know how I could run my business without it.” Dave Goodhart, Owner, Mustard’s Last Stand

“We love having everything in one tablet with Otter, it’s a huge time-saver. It automatically prints orders in the kitchen, so we can avoid missed orders and penalties. This automation has significantly smoothed our operations and supported our staff during peak times.” Ali & Sid, Owners, Yemen Cafe

How does multichannel software help increase restaurant sales?

Multichannel software boosts your restaurant's revenue in several clear ways:

Eliminates missed orders – By centralizing all platforms into one system, orders don't slip through the cracks during peak hours

Expands your customer reach – Integration with multiple delivery platforms puts your restaurant in front of more potential customers 

Enables smarter marketing – Collect customer data across all channels to create targeted promotions and foster loyalty

Automates upselling – The system can suggest add-ons or upgrades during digital checkout , increasing your average order value

Increases operational capacity – With streamlined processes, your team can handle more orders during the rush without getting overwhelmed

Is it difficult to set up multichannel software in my restaurant?

Not at all! Most providers, including Otter, offer an easy setup process with step-by-step guidance. Integration with existing platforms usually takes a few hours to a day, and training is minimal thanks to intuitive dashboards and automation features. Otter also has 24/7 customer support and is known for their seamless onboarding.

How does multichannel software improve order accuracy?

Multichannel software eliminates manual data entry by automatically syncing orders from all platforms directly to your POS system. This removes opportunities for human error when transferring orders, ensuring special instructions and modifications are communicated exactly as customers entered them. The result: fewer mistakes, faster service, and satisfied customers who get exactly what they ordered.

Can I manage multiple restaurant locations with one software?

Yes! Multichannel restaurant software supports multi-location management, allowing owners to track sales, inventory, and customer data across different branches from one dashboard. Otter offers a centralized view of all restaurant operations, making expansion easier. They work with both midscale and enterprise franchises across the globe.

Does Otter support delivery and takeout management?

Yes! Otter helps streamline delivery and takeout orders by integrating with Uber Eats, DoorDash, Grubhub, and more. It ensures that all orders are consolidated into one system, eliminating the need for multiple tablets and reducing order confusion.

Otter offers flexible plans with transparent pricing and no hidden fees. Chat with a team member today to choose the best option for your business. See more pricing details here.

Otter Restaurant Tech is Skyline Chili’s Recipe for Smoother Delivery

Anyone who has enjoyed a Skyline Chili Cheese Coney or twirled a fork into their classic 3-Way knows it’s more than just a meal—it’s a Cincinnati tradition. Whether customers grab one on the go or sit down to savor every bite, Skyline Chili has built a loyal following across their 135+ locations with its unique flavors.

But behind the scenes, maintaining that signature experience—especially with the increasing demand for online orders—presented new challenges. When Skyline Chili first expanded their delivery options, integrating their POS system with third-party online delivery platforms created complexities as their previous middleware provider struggled to synchronize the in-store and online menus. That’s where Otter stepped in, helping Skyline Chili deliver a more seamless delivery process, free of extra hassle.

Skyline Chili faced operational challenges as their customer demand for online ordering grew. Their in-store menu was designed for speed and efficiency, while their online menu prioritized customization. This mismatch led to errors, delays, and additional work for the team. With orders getting lost in translation, Skyline needed a solution to keep the customer experience smooth. 

“Manually inputting delivery orders was not only a huge drain on our staff’s time but also introduced errors that impacted our customers' satisfaction,” said Justin Scott, Director of Operations Excellence at Skyline Chili.

After evaluating multiple providers, Skyline Chili found the perfect match with Otter. This pairing ensured that every order could be processed accurately, avoiding the need for manual input and keeping operations running smoothly.

Since partnering with Otter, Skyline Chili has seen significant improvements:

Improved staff efficiency, with auto-accept features saving up to a minute per order

Some of the key restaurant solutions Otter provided included:

Menu Auto-Sync: Keeping in-store and online menus updated in real-time, eliminating discrepancies

Injection Retry Logic: Ensuring multiple attempts to process orders, minimizing lost transactions

Customized Menu Translation Logic: Seamlessly converting orders between different menu structures and delivery platforms

“You guys have been extremely responsive and helpful with troubleshooting,” Scott said about Otter. “We can’t tell you how much of a difference this has been from our experience with previous providers.”

With a more streamlined process, Skyline Chili’s team can now focus on what they do best—serving up Cincinnati’s most iconic chili dishes without operational disruptions.

“Skyline Chili’s dedication to quality and customer satisfaction aligns perfectly with Otter’s mission,” said Ashvin Kumar, CEO of Otter. “We are proud to support their operations and help them continue serving their loyal customers.”

For restaurants looking to optimize their delivery operations, Skyline Chili’s success story highlights the importance of choosing the the right technology to meet your business’s needs and goals. Otter is a leader in equipping  restaurants worldwide with modern solutions that improve efficiency, streamline processes, and enhance the guest experience—one order at a time.

Is your restaurant ready for the AI revolution? From smart kiosks that boost check sizes to AI that predicts exactly when you'll need extra staff, the future of dining is here. Learn how leading restaurants are staying ahead of the curve in our comprehensive guide.

AI in restaurants: a glimpse into the future of dining

It's a busy Friday night and the dinner rush is in full swing. Orders are flowing in from multiple delivery platforms, your dining room is packed, and the kitchen is inundated with requests. Just a few years ago, this scenario might have been a cause for worry – overwhelmed staff, a chaotic kitchen, and the constant worry of a forgotten order or an unhappy customer. But today, something's different, and your restaurant is running like a well-oiled machine, the kitchen is calm, and the staff has time to interact with customers.

Welcome to the new era of restaurant management, where it’s not just a buzzword – Artificial Intelligence (AI) in the restaurant industry is now considered a must-have tool. From smart ordering systems that boost check sizes to intuitive social media and marketing promotions and campaigns based on customer preferences, artificial intelligence is transforming the way restaurants operate, serve, and grow their business.

In this comprehensive guide, we’ll explore how AI is reshaping the restaurant industry, examining specific applications that are helping restaurants of all sizes enhance their operational efficiency and guest experience. Drawing from our expertise as the leading all-in-one restaurant POS provider, we'll show you how embracing AI can transform your restaurant's efficiency, profitability, and customer satisfaction.

9 key ways AI is transforming restaurant operations

The restaurant industry is experiencing a technological revolution, with AI streamlining everything from kitchen operations to customer service. Let's explore nine game-changing applications that are helping restaurants boost efficiency, reduce costs, and increase profitability—all while delivering better experiences to their customers.

Personalized customer experience & AI-driven upselling

To understand the importance of personalized customer experience and AI powered restaurant upselling, let’s take a common example. Imagine one of your regular customers walks into your restaurant for lunch. She heads immediately to your in-store kiosk to order her usual burger. The AI system recognizes her preferences and suggests adding the toppings she likes, plus a new limited-time milkshake that pairs perfectly with that particular order. Why not? She thinks, and adds the sweet side to her cart.

Leveraging smart kiosks, like Otter's AI-driven ordering system, gives restaurant owners the power to deliver personalized experiences, delighting customers and naturally boosting order values through intelligent upselling. Restaurants who use kiosks increase their average check size by up to 22%, so implementing this new way of ordering in fast-casual settings feels like a no brainer. 

Ensuring all your reports, numbers, and files are in  one place has been a consistent struggle for every generation. The process of collecting data has improved, but even knowing what data to analyze and what it means can still feel daunting for many restaurants. With tools like Otter’s Analytics, you can view analytic reports from all your apps and locations in one dashboard. This consolidates your sales and relevant information and allows you to better track areas of improvement, possible defects, and ways to increase your bottomline. 

Thanks to today’s technology, those anxiety-ridden days of never-ending queues and order confusion are long gone. Modern AI ordering systems act like on-call virtual assistants, simultaneously processing orders from multiple channels while handling customizations with precision. Whether through sleek and intuitive self-service kiosks or QR code systems, both available through Otter, you can easily cut wait times in half while freeing staff to focus on building relationships with diners.

Think about your inventory system as a smart assistant that’s on call around the clock. It will track every ingredient, predict tomorrow's burger demand based on sales patterns, and automatically adjust orders to prevent waste. When Thursday night’s game unexpectedly drives a high demand of wing orders, your smart assistant will spot the trend and adjust your inventory accordingly. This helps you plan ahead and optimize your staffing schedule and inventory. 

Wouldn’t it be great if you could hire a fortune teller to read your restaurant’s future? With AI, you will! Using historical data such as past sales, local events, even weather patterns, an AI solutions system can predict the exact time of day your eatery will be busiest this week and suggest optimal pricing. Don’t get caught in the dark when that nearby concert drives up delivery demand – let AI determine dining trends and automatically adjust everything – from menu options to pricing. Now, you can maximize revenue while keeping your customers satiated.

An AI kitchen system acts as your digital head chef's assistant, orchestrating order timing across stations, monitoring cooking temperatures, and ensuring every dish leaves the kitchen at peak quality. When the dinner rush hits, it’s the system that keeps your kitchen flowing smoothly, eliminating human errors while maintaining consistent food quality. 

Everyone needs that extra manager who can tell you exactly when staff needs some human reinforcement. AI scheduling is that manager, analyzing everything from historical sales to upcoming local events and peak times that could lead to an unexpected rush of hungry patrons. With this information, AI will automatically create optimal schedules that help maintain low labor costs without sacrificing service quality.

AI-powered marketing and loyalty programs

Modern restaurant marketing requires top-tier precision to reach the right customers at the right time. This can feel daunting and end up costing way more than needed, but with tools like Otter's AI Marketing platform that analyzes customer behavior to deliver personalized delivery-app promotions, you can feel good about your marketing spend because real results based on the algorithm will follow. From win-back offers for past customers to targeted promotions that boost loyalty, these tools have an effective way of turning statistics into dollar signs.

Smart delivery management transforms the complexity of multiple ordering platforms into a synchronized performance. By optimizing routes, predicting delivery times with uncanny accuracy, and managing driver assignments automatically, AI systems smooth out every step of the logistical process and, therefore, the customer dining experience. Looking ahead, it seems clear that the introduction of autonomous delivery vehicles and drones are going to revolutionize food delivery even further.

Sustainability through waste reduction & energy efficiency

AI doesn't just boost profits – it also helps to protect the planet. Smart systems are eco-friendly in many ways – by monitoring kitchen equipment to optimize energy use, predicting precise ingredient needs to minimize food waste, and even suggesting sustainable sourcing alternatives when what you’re currently used to doesn’t cut it. Restaurants using AI tools reduce their environmental impact without sacrificing their bottom line.

Curious about how AI could work in your restaurant? Join thousands of successful restaurants already using all-in-one systems, like Otter's smart solutions. From smarter ordering to data-driven marketing, we've made powerful restaurant technology simple, accessible, and enjoyable to use.

AI’s ability to transform the restaurant game is undeniable. However, it's crucial to implement these types of programs thoughtfully. Understanding and preparing for potential challenges won’t just guarantee a smooth transition, it will also maximize your return on investment and will do so quickly. To make the most of it, let's explore the key considerations every restaurant owner should keep in mind when adopting AI technology.

Challenges and considerations for AI adoption in restaurants

The initial investment in AI technology can seem daunting, especially for independent food service providers and small restaurant chains. It doesn’t always have to be, especially with modern solutions like Otter's all-in-one platform, which offers flexible, subscription-based pricing that scales with your business. It gives you the opportunity to start with essential features, like comprehensive online ordering and an optimal POS system, expanding your product suite if you wish as you grow. This way, advanced AI capabilities are accessible regardless of your restaurant's size.

Ordering channels

Otter Point of Sale

Kiosk

QR Ordering

Online Ordering

Order management

Secure Payments

Order Manager

Kitchen Display

Order Handoffs

Unified operations

Menus and 86ing

Guest engagement & growth

Loyalty

Marketing

Virtual Brands

Intelligence & reporting

Live Alerts

Otter Go™ mobile app

Financials

Disputes & Refunds

Analytics

Fast casual

Bakery

Cafe

Food truck

Food Court

Pizzeria

Enterprise restaurants

Help center

Blog

Local food trends

Become a partner

Product demos

Product release notes

Point of Sale

Delivery Partners

Direct to Consumer

Couriers

Staff Managment

Virtual Brands

Products

Ordering channels

Otter Point of Sale

Kiosk

QR Ordering

Online Ordering

Order management

Secure Payments

Order Manager

Kitchen Display

Order Handoffs

Unified operations

Menus and 86ing

Guest engagement & growth

Loyalty

Marketing

Virtual Brands

Intelligence & reporting

Live Alerts

Otter Go™ mobile app

Financials

Disputes & Refunds

Analytics

Restaurant Types

Fast casual

Bakery

Cafe

Food truck

Food Court

Pizzeria

Enterprise restaurants

Resources

Help center

Blog

Local food trends

Become a partner

Product demos

Product release notes

Integrations