Otter’s Revenue Recapture Tool Drives High Profits for Mr. Pickle’s Restaurant Franchise

Mr. Pickles Sandwich Shop, a West Coast favorite known for its stacked sandwiches and hometown charm, was looking for a way to tackle a common restaurant challenge: Are chargeback disputes and analytics tools really worth it? After partnering with Otter, they found the benefits go far beyond just protecting their bottom line, they’re a game changer for long-term success.

For years, Mr. Pickles and its franchisees knew that third-party delivery errors and chargebacks were nibbling away at profits. But without the time or tools to chase down every lost dollar, those funds remained missing. That’s where Otter’s Revenue Recapture and Advanced Analytics solutions came in, turning what seemed like a tedious process into a streamlined way to get back lost money across locations.

Unified data for efficient operations 

The real magic started when Mr. Pickles tested Otter’s restaurant solutions at their corporate locations. Revenue Recapture swooped in, automatically detecting errors and filing disputes with ease. Money started flowing back in, but the real surprise? The unified insights that came with it.

Rather than simply recovering lost revenue, Otter’s Analytics revealed exactly where things were going wrong in the delivery operations. That meant fewer order errors, better efficiency, and a smoother experience for customers.

"Before, we wondered if tools like Revenue Recapture were worth the time for smaller franchisees," said Chris Schefler, Chief Operating Officer at Mr. Pickles. "But Otter has shown us that it's not just about putting money back in your pocket. The data these tools provide help us make better decisions about delivery and improve overall performance."

Big wins for smaller franchise teams

For smaller franchise groups juggling a million tasks at once, delivery reporting can feel out of reach. With Otter’s automation handling delivery disputes–across delivery apps and locations–and a single dashboard making sense of analytics, Mr. Pickles's franchisees suddenly had more time and fewer headaches.

"Most of our operators are running small, tight-knit teams with no bandwidth to spare," Schefler added. "Otter can help them take a proactive approach to their delivery business. Instead of reacting to issues as they arise, our franchisees now have clear, real-time visibility into delivery operations, preventing small problems from turning into big ones."

With Otter’s support team making onboarding easy, the transition was smooth from day one. "They were very responsive to all our needs and requests, making the onboarding and day-to-day use of their solutions quick and easy," said Schefler.

Smarter delivery, bigger restaurant wins

Since implementing Otter’s restaurant solutions, Mr. Pickles franchisees and corporate teams have gained a level of control over their entire delivery business they never had before. Better visibility, smarter decision-making, and stronger collaboration are some of the benefits Mr. Pickles found across their operations.

“We've proven that delivery efficiency isn't just about getting refunds—it's about creating a stronger, more profitable delivery channel for the long term," Schefler concluded. "Otter has empowered our franchisees to grow their businesses with confidence, and that's a win for everyone.”